Dessiree Lugo

Chilis's Bar And Grill

Modesto, CA

02.2021 - Current

Took to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Kept detailed payment records throughout shift to complete cash and card payments.
Proved successful working within tight deadlines and fast-paced atmosphere.
Developed and maintained courteous and effective working relationships.
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Trained new expeditors and food runners according to company policies and standards.
Trained and mentored new personnel hired to fulfill various roles.
Performed staff cross-training to maximize efficiency.