Dessy Amalya
Charlotte,United States
Summary
An English teacher with extensive experience across elementary to high school levels. Also possesses a few years of experience in customer service and administrative roles. Holds a master’s degree in English Language and Literature.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Jasmine Grill & Kabab
04.2025 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Waitress
Jasmine Grill & Kabab
10.2024 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cambridge Exams Officer
Al Azhar Islamic School Indonesia
07.2022 - 12.2023
- Assisted in the training of new staff members, sharing expertise on best practices related to examination administration.
- Reduced instances of academic misconduct through vigilant proctoring and adherence to examination policies.
- Contributed to a positive testing environment by addressing student concerns promptly and professionally during exam periods.
- Spearheaded initiatives focused on continuous improvement within the examinations department, fostering an environment dedicated to excellence in service delivery.
- Consistently met deadlines while managing multiple competing priorities in a high-pressure work environment.
- Demonstrated adaptability by successfully navigating unexpected challenges related to exam scheduling or logistical issues, resulting in minimal impacts on student experience.
- Coordinated logistics for large-scale examination events, ensuring smooth operations and minimal disruptions to daily activities at the institution.
- Maintained a meticulous inventory of examination materials, ensuring easy access to resources needed for efficient exam administration.
- Facilitated timely grading by diligently collecting, organizing, and distributing examination papers to appropriate evaluators.
English Teacher
Al Azhar Islamic School Indonesia
07.2019 - 12.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Created and implemented activities to foster critical thinking skills of students.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Kept classroom organized, clean and safe for students and visitors.
Private Tutor
Independent
07.2016 - 12.2023
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Taught students remotely using online video chat platform and other delivery channels.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
Small Business Owner
MD's Homemade Cookies
10.2014 - 12.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Customer Service Administrator
Yifsendy Online Shopping
01.2018 - 07.2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Meticulously maintained inventory levels to ensure the availability of products and services crucial for meeting customer demands.
Customer Service Representative
Traveloka
09.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant English Teacher
SMAN 72 Jakarta
09.2015 - 12.2015
- Developed strong relationships with students through genuine interest in their lives outside of the classroom, fostering trust and respect within the learning community.
- Collaborated with colleagues to develop interdisciplinary lessons, fostering connections between subjects for deeper understanding.
- Served as a mentor to new teachers, offering guidance and support during their transition into the profession.
- Implemented classroom management strategies effectively, creating a safe and respectful learning environment for all students.
- Assisted in the development of curriculum materials, ensuring alignment with state standards and objectives.
- Increased student motivation by implementing interactive activities and group projects.
Education
Master of Education - MEd - English Language and Literature/Letters
State University of Jakarta (Universitas Negeri Jakarta)
10.2020
Bachelor of Education - BEd - English Language and Literature/Letters
State University of Jakarta (Universitas Negeri Jakarta)
02.2017
Skills
- Customer service & support
- Team coordination
- Team management
- Staff supervision
- Problem solving
- Microsoft Excel
- Operational problems analysis
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Decision-making
- Analytical thinking
Websites
Languages
Indonesian (Native or Bilingual)
English (Full Professional)
Timeline
Restaurant Supervisor
Jasmine Grill & Kabab
04.2025 - Current
Waitress
Jasmine Grill & Kabab
10.2024 - 03.2025
Cambridge Exams Officer
Al Azhar Islamic School Indonesia
07.2022 - 12.2023
English Teacher
Al Azhar Islamic School Indonesia
07.2019 - 12.2023
Customer Service Administrator
Yifsendy Online Shopping
01.2018 - 07.2019
Customer Service Representative
Traveloka
09.2017 - 01.2018
Private Tutor
Independent
07.2016 - 12.2023
Assistant English Teacher
SMAN 72 Jakarta
09.2015 - 12.2015
Small Business Owner
MD's Homemade Cookies
10.2014 - 12.2023
Bachelor of Education - BEd - English Language and Literature/Letters
State University of Jakarta (Universitas Negeri Jakarta)
Master of Education - MEd - English Language and Literature/Letters
State University of Jakarta (Universitas Negeri Jakarta)
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