DESSY HARYANTI
Vernal
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable DSP enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
NORTHEASTERN SERVICE
09.2023 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Assistant Manager
Sage Motel & Restaurant
02.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Store Manager
Famous Wok
02.2019 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Caretaker
Private Home
12.2018 - 02.2020
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Manager
D&R KITCHEN
03.2014 - 10.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Private Nanny
Private Client
01.2011 - 10.2012
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
Associate of Arts - English Language And Literature
GUNADHARMA UNUVERSITY
JARKARTA 04.1997
High School Diploma -
58 HIGH SCHOOL
INDONESIA06.1993
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Patient Care
- Goal Setting
Accomplishments
- Supervised team of 1 staff members.
Additional Information
WELL-ORGANIZED ADMINISTRATIVE PROFESSIONAL ADAPT TO ANY SITUATION AT HAND, LOVE TO WORK WITH A TEAM BUT I CAN WORK BY MYSELF IF HAD TO. SMOOTHLY ANSWERING CUSTOMER QUESTION AND DIRECTING INQUIRIES, SEEKINF OPPORTINITIES TO INPROVE CUSTOMER RELATIONSAND INCREASE EFFICIENCY IN FAST-PACED SETTINGS, LOVE TO COOK AND WORK WELL UNDER PRESSURE, MULTI-TASKING TO HANDLE DIVERSE OFFICE NEEDS. GET ALONG WITH EVERYONE I KNOW AND I HAVE TRAINING IN CPR, FIRST- AID,
Timeline
Direct Support Professional
NORTHEASTERN SERVICE
09.2023 - Current
Assistant Manager
Sage Motel & Restaurant
02.2023 - 09.2023
Assistant Store Manager
Famous Wok
02.2019 - 10.2020
Caretaker
Private Home
12.2018 - 02.2020
Manager
D&R KITCHEN
03.2014 - 10.2015
Private Nanny
Private Client
01.2011 - 10.2012
Associate of Arts - English Language And Literature
GUNADHARMA UNUVERSITY
High School Diploma -
58 HIGH SCHOOL