Desta Yifra
Silver Spring,MD
Summary
Driven professional with a proven track record at Apogee Retail LLC, excelling in customer service and suggestive selling, enhancing customer retention by over 3 sales quotas. Skilled in sales and managment, I consistently prioritize process improvement and staff training, ensuring peak operational efficiency and team performance. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
20
20
years of professional experience
Work History
Salesclerk
Apogee Retail LLC
08.2010 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Opened and closed store by balancing cash registers and receipts.
- Processed payments and returns with accuracy and efficiency..
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Used several databases to order inventory from major suppliers.
- Exceeded over 3 sales quotas, successfully achieving recognition for outstanding performance.
- Managed efficient cash register operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Opened and closed store by balancing cash registers and receipts.
Secretary
Ministry of Education
09.2004 - 09.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained daily report documents, memos and invoices.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Certified Secretary And Office Management
St. Marry College And University
Debresina, Ethiopia03.2004
Skills
- Goal-Oriented
- Loss Prevention
- Staff education and training
- Customer Retention
- Process Improvement
- Customer Service
- Account Management
- Expense Reporting
- Strategy Development
- Suggestive Selling
- Cash Register Operation
- Organization
Additional Information
Language:
-English and Amharic
Timeline
Salesclerk
Apogee Retail LLC
08.2010 - Current
Secretary
Ministry of Education
09.2004 - 09.2009
Associate of Arts - Certified Secretary And Office Management
St. Marry College And University
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