Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
grandkids and family time
Timeline
Generic

Desta Moore

Bloomington,IN

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise. Reliable Dispatcher with 12+ years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Bloomington Public Transportation
Bloomington, Indiana
11.2009 - Current
  • Supervised team of 5+ employees and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Optimized routes through careful planning.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Directed dispatching, routing and tracking of 6+ fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity.
  • Directed investigations to verify and resolve customer complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Executed record filing system to improve document organization and management.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Developed correspondence letters, memos and emails.
  • Drafted common document templates for use by executives and employees.
  • Verified accuracy of business records by consistently updating customer information.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
  • Manage 6+ drivers while leading and delegating job assignments, processing payroll and resolving issues to maximize productivity.

Sales Associate

Harbor Freight
Bloomington, Indiana
12.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Monroe County Coordinator

Area 10 Agency On Aging
Ellettsville , Indiana
01.2007 - 11.2009
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 15+ employees.

Education

Some College (No Degree) - General Studies

Ivy Tech Community College of Indiana
Bloomington, IN

High School Diploma -

Bloomfield Jr-Sr High School
Bloomfield, IN
05.1992

Skills

  • Team Work Scheduling
  • Maintaining Clean Work Areas
  • Effective Communication
  • Paperwork Submission
  • Calendar and Scheduling Software
  • Personnel Monitoring
  • Dispatcher Monitoring
  • Repair Scheduling
  • Job Assignments
  • Client Interactions
  • Route Planning and Adjustment
  • Service Requests
  • Assisting Dispatch
  • Attendance Documentation
  • Service Vehicle Dispatch
  • Workplace Safety
  • Emergency Situations
  • Customer Service Standards
  • Driver Routing
  • Verifying Coverage
  • Delegating Work
  • Team Meetings
  • Customer Inquiries
  • Paperwork Processing
  • Improving Operations
  • Driver Communications
  • Professional Relationships
  • Adjusting Routes
  • Passenger Interaction
  • Administrative Duties
  • Stocking and replenishing
  • Cash register operation
  • Excellent people skills
  • Upselling
  • Cash Handling
  • Tracking of man hours
  • Attendance documentation
  • Coaching and onboarding
  • Positive communication skills
  • Records Maintenance
  • Proficiency in Microsoft Office
  • Updating logs
  • Prioritizing calls

Accomplishments

  • Supervised team of 6+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customer complaints.
  • Achieved efficient routing by introducing online scheduling programs for dispatching tasks.

Certification

  • Wheelchair Securement Training - Nov. 2021

grandkids and family time

I love spending time doing family adventures and making memories with my grandkids. Family time and discovering new places or visiting historical sites are at the top of my list.

Timeline

Sales Associate

Harbor Freight
12.2020 - 07.2022

Dispatch Supervisor

Bloomington Public Transportation
11.2009 - Current

Monroe County Coordinator

Area 10 Agency On Aging
01.2007 - 11.2009

Some College (No Degree) - General Studies

Ivy Tech Community College of Indiana

High School Diploma -

Bloomfield Jr-Sr High School
Desta Moore