Destainee Rudison
Victorville,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in client and customer service based needs. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Library Assistant
San Bernardino County Library
Apple Valley, CA
05.2023 - Current
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Performed basic computer troubleshooting and maintenance tasks.
- Developed programs to promote literacy and community involvement with the library.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Processed payments from patrons for fines or fees associated with their accounts.
- Greeted patrons upon entrance to library and offered assistance with needs or issues providing excellent customer service.
- Enforced current library policies fairly with patrons.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Entered and updated patrons' records on computers.
Administrative Assistant
Unique Adult Day Health Care
Hesperia, CA
12.2022 - 05.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Refer client files to RN or management as needed.
- Maintain clients rights to privacy by keeping all information and files confidential.
- Utilized department desktop procedures, workflows, job aids and training material. Identified barriers to work processes and brought to the attention of the supervisor.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Refer case to RN or management as needed
Administrator
Stone Rose Management Inc
Chino Hills, CA
01.2022 - 12.2022
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Organized special events such as company parties or trips for employees.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Drafted correspondence and other documents for CEO and department heads.
- Greeted customers upon arrival and answered inquiries in a professional manner.
Operations Manager
Oasis Marketing Inc
Chino Hills , CA
01.2022 - 12.2022
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Implemented successful business strategies to increase revenue and target new markets.
Geek Squad Customer Care Agent (Remote)
Best Buy
Ontario, CA
08.2015 - 01.2022
- Researched, Investigated and performed root cause analysis to all cases.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed a root cause analysis to every escalation.
- Communicated and updated case notes in all required systems (Breeze,OMS and FMS) to effectively and efficiently resolves cases.
- Maintained a que of incoming calls from clients , business partners and retail stores as well made outgoing calls to follow-up with clients and active cases.
- Provided detailed information about products and services upon request.
- Suggested additional products or services that may be beneficial for customers.
- Responded promptly to emails from customers seeking assistance.
- Communicated with the clients or stores to request and gather pertinent information. Follow up as needed and document accordingly.
- Utilize department desktop procedures, workflows, job aids and training material. Identify barriers to work processes and bring to the attention of the supervisor/manager.
- Maintain the member ‘s right to privacy keeping information confidential.
- Contributed to team effort by accomplishing related results as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Silverado High School
Victorville, CA01-2008
Skills
- Skilled researcher
- Literary knowledge
- Administrative Support
- Call Center Customer Service
- Customer Service
- Call Management
- Data Entry
- Strong analytical and critical thinker
- Organized
- Escalation management
- Typing proficiency
- Discretion and Confidentiality
- Multi-tasking
- Problem-Solving
- Verbal and Written Communication
Timeline
Library Assistant
San Bernardino County Library
05.2023 - Current
Administrative Assistant
Unique Adult Day Health Care
12.2022 - 05.2023
Administrator
Stone Rose Management Inc
01.2022 - 12.2022
Operations Manager
Oasis Marketing Inc
01.2022 - 12.2022
Geek Squad Customer Care Agent (Remote)
Best Buy
08.2015 - 01.2022
High School Diploma -
Silverado High School
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