Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Detail-oriented administrative assistant with experience in customer service, data entry, office management, recruitment and sales.
Hi, I’m
DESTAINEE RUDISON
Hesperia,California
Summary
Overview
8
years of professional experience
Work History
Unique Adult Day Healthcare Inc
Administrative Assistant
11.2022 - Current
Job overview
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed strategies to streamline and improve office procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Stone Rose Management
Administrator
01.2022 - 12.2022
Job overview
- Collaborated in cloud environments such as Google Workspace.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Used discretion when handling confidential information.
- Arranged domestic and international travel plans and itineraries.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Experienced with productivity tools such as Group Me, Zoom, and Google Docs and Sheets
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Oasis Marketing IncorporatedJanuary
Operations Manager
01.2022 - 12.2022
Job overview
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed systems and procedures to improve operational quality and team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Imperial Worldwide Inc
Assistant Director
06.2018 - 02.2022
Job overview
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Led teams of up to 18+ persons, supervising daily performance as well as training and improvement plans.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Trained and mentored new employees on industry practices and business operations.
Best BuyOctober
Geek Squad Customer Care Agent
01.2015 - 11.2018
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Fullerton CollegeFullerton, CA
from Business Administration
University Overview
Silverado High SchoolVictorville, CA
High School Diploma
05.2008
University Overview
Skills
- Administrative Support
- PC Proficiency
- Customer Service
- Data Entry Documentation
- 10-Key Proficiency
- Employee Training
- Excel Spreadsheets
- Back Office Operations
- 55 WPM
- Records Management Systems
- Critical Thinking
- Multi-Line Phone Systems
- OSHA Compliance
Timeline
Administrative Assistant
Unique Adult Day Healthcare Inc
11.2022 - Current
Administrator
Stone Rose Management
01.2022 - 12.2022
Operations Manager
Oasis Marketing IncorporatedJanuary
01.2022 - 12.2022
Assistant Director
Imperial Worldwide Inc
06.2018 - 02.2022
Geek Squad Customer Care Agent
Best BuyOctober
01.2015 - 11.2018
Fullerton College
from Business Administration
Silverado High School
High School Diploma
Similar Profiles
Paramjit KaurParamjit Kaur
Freelance Translator and Interpreter at THV enterprises adult day healthcare centerFreelance Translator and Interpreter at THV enterprises adult day healthcare center
MANIRAKIZA ODAXMANIRAKIZA ODAX
Adult Care Provider at Healthy Adult Day HealthcareAdult Care Provider at Healthy Adult Day Healthcare
Keni RichardKeni Richard
Certified Nursing Assistant at Southern Magnolia House Adult Day HealthcareCertified Nursing Assistant at Southern Magnolia House Adult Day Healthcare
SAMUEL VIZZINISAMUEL VIZZINI
OWNER at OLD SCHOOL CUSTOMS, AUTO RESTORATIONSOWNER at OLD SCHOOL CUSTOMS, AUTO RESTORATIONS
Vincent FulvioVincent Fulvio
SHEETMETAL JOURNEYMAN at United ContractorsSHEETMETAL JOURNEYMAN at United Contractors