Destainee Rudison
Victorville,CA
Summary
Highly motivated and professional individual with a strong work ethic and adaptability. Demonstrated ability to work independently and quickly acquire new skills. Exceptional interpersonal skills that enhance team collaboration and contribute to achieving organizational objectives. Thrives in a dynamic work environment and is driven to achieve success.
Overview
10
10
years of professional experience
Work History
Library Technician
County of San Bernardino
08.2023 - Current
- Guided patrons in locating relevant materials to enhance research capabilities.
- Cataloged new books and resources efficiently, improving library organization.
- Created initiatives to boost literacy and engage community with library offerings.
- Managed circulation activity records with accuracy to ensure operational integrity.
- Responded to patron inquiries via phone, directing calls appropriately.
- Organized materials for public events such as book clubs and lectures.
- Processed payments for fines, educating patrons on minimizing future charges.
- Enforced library policies diplomatically, enhancing overall patron satisfaction.
- Conducted research to locate requested information for patrons.
Geek Squad Customer Care Agent (Remote)
Best Buy
08.2015 - 01.2023
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Actively documented calls and complaints using call center’s CRM database.
- Maintained and managed customer files, ensuring accuracy and accessibility.
- Conducted outbound follow-up calls
- Met call guidelines for service level, handle time, and productivity metrics.
- Represented company professionally during challenging interactions.
- Coordinate with third-party vendors and providers for cancellations, rescheduling, and escalations.
- Investigate client complaints and issues by gathering supporting documentation.
- Provide timely and appropriate responses when received from the management and third-party vendors.
- Follow up with the stores, vendors, and supervisors regarding the resolution of escalations.
- Respond to escalations by providing supporting documentation for all issues.
- Maintain a professional relationship with stores, vendors, and warehouse teams.
- Maintain the members' right to privacy and protect the employer’s operations by keeping information confidential.
- Track and monitor the movement of escalations through the employer’s functional units and systems to ensure compliance with designated timelines.
- Utilize department desktop procedures, workflows, job aids, and training material. Identify barriers to work processes, and bring them to the attention of the supervisor or manager.
- Contribute to team effort by accomplishing related results, as needed.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
Education
Business Administration
Victor Valley College
Victorville, CAHigh School Diploma -
Silverado High School
Victorville, CA05.2008
Skills
- Market research and analysis
- Data management
- Customer service
- Project management
- Time management
- Research and problem solving
- Microsoft Office proficiency
- Multi-phone handling
- Team collaboration
- Effective communication
- Records management
Timeline
Library Technician
County of San Bernardino
08.2023 - Current
Geek Squad Customer Care Agent (Remote)
Best Buy
08.2015 - 01.2023
Business Administration
Victor Valley College
High School Diploma -
Silverado High School
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