Destainy Brown
Detroit,MI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Universal Logistics Holdings Inc.
Warren, MI
01.2024 - Current
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained accurate records of customer interactions for future reference.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Medical Office Assistant
Comprehensive Spine & Sports Center
Warren, MI
12.2022 - Current
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Receptionist
Warren urgent care
Warren, MI
05.2022 - 11.2022
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Medical Office Assistant
Sunrise Senior Living
Grosse Pointe, MI
06.2021 - 05.2022
- Answered telephones, directed calls and took messages.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected payments from patients for services rendered.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06.2021
Skills
- Patient Relations
- Attention to Detail
- Appointment Scheduling
- Computer Skills
- Phone and Email Etiquette
- Cleaning and Sanitizing
- Multitasking and Organization
- Medical Software Applications
- Customer Service
- Data Entry Software
- Organization and Time Management
- Administrative Support
- Detail-Oriented
Timeline
Call Center Representative
Universal Logistics Holdings Inc.
01.2024 - Current
Medical Office Assistant
Comprehensive Spine & Sports Center
12.2022 - Current
Medical Receptionist
Warren urgent care
05.2022 - 11.2022
Medical Office Assistant
Sunrise Senior Living
06.2021 - 05.2022
High School Diploma -
East Detroit High School
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