Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destainy Gaitan

Hays,NC

Summary

Adept at fostering customer loyalty and enhancing engagement, I leveraged organization and multitasking skills at Belk to significantly improve client satisfaction and sales. Skilled in customer service and team collaboration, I excel in creating positive experiences, evidenced by my ability to upsell and cross-sell effectively, boosting revenue and client trust.

Overview

7
7
years of professional experience

Work History

Beauty Adviser

Belk
11.2023 - 10.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Front End Coordinator

Marshalls
10.2021 - 11.2023


  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Monitored front areas so that questions could be promptly addressed.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Engaged customers by offering to help find needed merchandise.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.

Crew Member

McDonald’s
05.2017 - 05.2018
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Server

Plaza Del Sol
08.2018 - 09.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Wilkes Central High School
Moravian Falls, NC
06.2019

Skills

  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Flexibility and Adaptability
  • Customer Engagement
  • Client Relationship Building
  • Friendly and Helpful
  • Goal-Driven
  • Building Customer Loyalty
  • Positive Customer Engagement

Timeline

Beauty Adviser

Belk
11.2023 - 10.2024

Front End Coordinator

Marshalls
10.2021 - 11.2023

Server

Plaza Del Sol
08.2018 - 09.2020

Crew Member

McDonald’s
05.2017 - 05.2018

High School Diploma -

Wilkes Central High School

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Destainy Gaitan