Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destan Lightsey

Frisco

Summary

Licensed Insurance Sales professional with proven track record in driving sales growth and client satisfaction. Skilled in policy analysis, client relationship management, and risk assessment. Strong focus on team collaboration and adaptability, consistently meeting and exceeding targets. Known for reliability, effective communication, and solutions-oriented approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Agent

National General Insurance
02.2025 - Current
  • Developed tailored insurance solutions based on client assessments and risk evaluations.
  • Educated clients on coverage options, enhancing understanding of insurance products and services.
  • Developed comprehensive understanding of insurance products to effectively communicate benefits and features.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.

Leasing Agent

Lockwood Realty Group
05.2023 - 02.2025
  • Connected with prospective leads via telephone, email and in-person.
  • Kept units move-in ready with consistent maintenance and cleaning strategies.
  • Stayed on top of issues arising before, during and after move-in dates.
  • Maintained accurate records of all tenant interactions in company database.
  • Addressed resident concerns promptly and professionally, escalating issues.
  • Verified applicant income, credit history, and rental references to determine eligibility for tenancy.
  • Showcased residences with virtual and in-person tours to highlight features and benefits.
  • Coordinated move-in dates and ensured units were ready for occupancy.
  • Worked closely with other members of leasing team to meet monthly quotas.
  • Greeted prospective tenants and provided them with property information.
  • Collaborated with maintenance staff to ensure timely completion of work orders.
  • Performed periodic inspections of vacant units to ensure cleanliness and readiness for occupancy.
  • Prepared lease agreements and explained terms and conditions to new residents.
  • Assisted applicants in completing rental applications and collected required documentation.
  • Identified and quickly addressed property requirements, closely following applicable regulations and owner requirements.

Customer Service Representative

Iqor
03.2019 - 03.2023
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Processed customer adjustments to maintain financial accounts.
  • Anticipated needs and resolved problems to keep customers happy.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Documented, researched and resolved customer service issues.
  • Handled customer inquiries, payments and service requests.

Education

High School Diploma -

Allen High School
Allen, TX
05.2019

Skills

  • Customer service
  • Client relationship management
  • Background Checks
  • Tenant screening
  • Adaptability
  • Property Tours
  • Continuing education
  • Goal-oriented mindset

Certification

  • Property and Casualty License- Active

Timeline

Insurance Agent

National General Insurance
02.2025 - Current

Leasing Agent

Lockwood Realty Group
05.2023 - 02.2025

Customer Service Representative

Iqor
03.2019 - 03.2023

High School Diploma -

Allen High School

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