Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destanee Erdelt

Wichita Falls,United States

Summary

Successful Bar Manager brings proven expertise in bar management and foodservice. Handles all facets of operations, ordering supplies, setting schedules and controlling costs. Superior customer service and leadership abilities. Dedicated Bar Manager improving operations through efficiency updates, cost control strategies and staff management. Offers strong communication and planning skills. Talented Sale Associate skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Overview

4
4
years of professional experience

Work History

Bar Manager

Backend
06.2023 - Current
  • Staffed bar with appropriate coverage for slow, busy and special event shifts
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
  • Controlled costs and properly rotated inventory, minimizing waste and moving older products
  • Oversaw budgets, ordered supplies and controlled use for maximum value
  • Cultivated positive and upbeat environment focused on quality drinks and bar food
  • Performed routine maintenance on bar equipment, ensuring proper function and cleanliness
  • Monitored and enforced compliance with local liquor laws and safety regulations
  • Managed daily bar operations, ensuring smooth and efficient service
  • Trained and supervised bar staff, fostering positive work environment
  • Complied with food and beverage regulations to protect customers and minimize bar liability
  • Handled customer complaints professionally, resolving issues promptly and effectively
  • Created new beverage and drink recipes
  • Prepared and served variety of drink and menu items
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
  • Improved team knowledge and abilities by training each in proper procedures and standards
  • Scheduled staff working hours to cover all designated shifts
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
  • Investigated and resolved complaints regarding food quality, service and accommodations
  • Set and enforced performance standards to keep consistent, high-quality environment
  • Improved customer engagement by managing bar and tending to guest needs
  • Promoted bar events, weekly themed events and trivia nights.

Sales Associate

Spencers
10.2022 - 12.2023
  • Helped customers navigate store, complete sales, and process returns
  • Created memorable customer experiences by offering personalized sales support
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
  • Created great customer experiences with personalized sales support
  • Informed customers of promotions and special offers to increase sales
  • Processed payments quickly to keep customer flow moving
  • Supported team with receiving, pricing and merchandising
  • Assisted customers with sales and service needs
  • Managed multiple tasks simultaneously while meeting deadlines
  • Rotated stock using clearance markdowns and special sales promotions
  • Handled issues professionally to company standards
  • Maintained clean and organized sales floor for optimal shopping experience
  • Replenished stock levels on shelves as needed during business hours
  • Attended regular staff meetings to discuss sales strategies, goals, and performance updates
  • Created eye-catching merchandise displays to attract customer attention
  • Acquired extensive knowledge of products and services offered at store
  • Stayed informed about industry trends and competitor offerings for better client engagement
  • Handled cash register transactions efficiently and accurately
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

Head Cashier

Atwoods
06.2020 - 03.2021
  • Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts
  • Trained cashier team in register operation, customer service procedures, and merchandising
  • Delegated and assisted with tagging, facing, rotating, and replenishing stock for front-lane displays
  • Handled escalated customer issues, working towards satisfactory resolutions for all parties involved
  • Monitored suspicious behavior and recorded inventory variances for shrink tracking
  • Operated POS systems to process payments, verify pricing and monitor stock levels
  • Answered incoming telephone calls to provide information and respond to questions
  • Resolved customer complaints and addressed concerns in professional manner
  • Maintained cleanliness of front end area, including registers, shelves, and displays
  • Assisted customers with returns, exchanges, and refunds according to company policies
  • Issued and verified cash drawers, completed daily sales reports and reconciled cash drawers following shifts for consistent store opening and closing
  • Trained new cashiers on register procedures and customer service protocols
  • Implemented loss prevention strategies by monitoring transactions for fraudulent activity or theft
  • Verified product prices and promotional signage to resolve discrepancies
  • Monitored cash drawers throughout day to maintain appropriate change levels for efficient transactions
  • Followed current pricing standards to process payments for products or services
  • Maintained neat drawer with correct amount of change to meet customer needs
  • Counted and secured cash to maintain accurate register totals
  • Totaled purchases and accepted payments using touch-screen register system
  • Fixed checkout merchandise displays with continuous resets during down periods.

Education

Currently working on GED -

Wichita Falls, Texas

Skills

  • Foodservice management
  • FOH operations oversight
  • Regulatory Compliance
  • Customer Relations
  • Bar Management
  • Sales Promotion
  • Training and mentoring
  • Time managment
  • Equipment Troubleshooting
  • Supply Restocking
  • Cash Handling
  • POS System
  • Positive Attitude
  • Heavy Lifting
  • Multitasking

Timeline

Bar Manager

Backend
06.2023 - Current

Sales Associate

Spencers
10.2022 - 12.2023

Head Cashier

Atwoods
06.2020 - 03.2021

Currently working on GED -

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Destanee Erdelt