Summary
Overview
Work History
Education
Skills
Timeline
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Destanee Gray

Forest Park,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative (Remote)

Fusion Connect
02.2023 - 02.2024
  • Responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels
  • Provide a seamless and positive experience for our customers
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues by identifying problems, researching solutions, and implementing corrective actions
  • Provide information about products, services, and policies
  • Assist customers with order placement, tracking, and returns
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to resolve complex issues
  • Continuously improve knowledge of products and services
  • Delivered high level of service and support to each customer
  • Set up and activated customer accounts.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

School Bus Driver

First Student
07.2022 - 01.2023
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Assisted students with boarding and exiting bus to reduce safety issues.

Team Captain

Pro Park
11.2021 - 07.2022
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
  • Parked and retrieved automobiles, successfully driving automatic vehicles.
  • Increased customer loyalty by providing personalized service based on individual preferences and needs.
  • Used a tablet to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
  • Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
  • Answered general questions about parking fees, facilities, and directions.
  • Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.

Call Center Customer Service Representative

Veyo
01.2020 - 11.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Answer all incoming calls with approved scripting
  • Be dependable, courteous, and like helping others
  • Enter trip requests with accuracy
  • Ability to navigate through multiple screens
  • Proficient in online map systems
  • Provide exceptional quality of service and assist all customers
  • Answer all inquiry calls and research customer concerns
  • Stay current on all service policies, procedures and training updates

Education

High School Diploma -

Branford High School
Branford, CT
06.2015

Skills

  • Microsoft Office (10 years)
  • Customer Service Experience (7 years)
  • Cash Handling (6 years)
  • Customer Support (1 year)
  • CSR (3 years)
  • Call Center (2 years)
  • Basic Computer Skills (10 years)
  • Customer Relations (4 years)
  • Complaint Handling (4 year )
  • Customer Focus (7 years)

Timeline

Customer Service Representative (Remote)

Fusion Connect
02.2023 - 02.2024

School Bus Driver

First Student
07.2022 - 01.2023

Team Captain

Pro Park
11.2021 - 07.2022

Call Center Customer Service Representative

Veyo
01.2020 - 11.2021

High School Diploma -

Branford High School

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Destanee Gray