Summary
Overview
Work History
Skills
Timeline
Generic

Destaney Bigham

Las Vegas

Summary

A position with an interest in outstanding customer service

Overview

2025
2025
years of professional experience

Work History

VIP Lounge Server

Moorea Beach Club
2 2017 - Current
  • Welcomed guests with a friendly and genuine greeting.
  • Assisted guests with making menu choices based on their personal preferences.
  • Effectively communicated with kitchen and bar staff regarding customer allergies, dietary needs and special requests.
  • Regularly checked on guests to ensure satisfaction with food and beverages.
  • Maintained sections cleanliness throughout entire shift.
  • Completed assigned side work at the end of the day to set up opening servers for a successful morning shift.
  • Thank guests for their stay at the pool and invite them to come back soon.

Gaming Bartender

PTs
05.2020 - 05.2024
  • Greet guests in an upbeat and positive manner
  • Uses non-intrusive suggestive selling techniques to sell beverages and food items at the bar
  • Take beverage and food orders according to service standards
  • Serve and replenish drinks in a timely manner, offers refills or new drink when the glass is approximately half full
  • Resolve guest complaints ensuring guest satisfaction and communicates situation to management
  • Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
  • Know when and how to enforce the customer limit regulations
  • Ensure proper age of guests through identification procedure set by Company
  • Issue jackpot payouts and cash-outs for gaming players
  • Check coolers to ensure proper operations, orders and stocks bar supplies, checks the CO2 tanks and changes beer keys (as applicable)
  • Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
  • Extend courteous departures as guests leave and invite them to return
  • Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
  • Ensure all food and drink is served within health, safety, and sanitation guidelines
  • Assist other team members, when needed, in instances of food running, side work, drink orders.
  • Provide outstanding guest service in a timely manner to both guests and fellow team members

Server

PTs
10.2017 - 03.2020
  • Took all food and drink orders and assisted in keeping the dining area neat and clean
  • Assist in expediting tickets in the kitchen as well as run food orders
  • Maintain current knowledge of the menu and key ingredients
  • Accurately handle cash and credit card transactions with InfoGenesis POS
  • Display friendly hospitality, providing great relations with staff and guests
  • Assist all other servers to ensure the best possible service
  • Maintains professional grooming and appearance
  • Ensure proper age of guests through identification set by Company
  • Maintained the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked
  • Provide outstanding customer service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Suits Runner/Dessert Cart

Levy Restaurants at T-Mobile Arena
04.2016 - 04.2017
  • Ran pre-ordered food and beverage to 44 Luxury Suits.
  • Maintained the dessert cart for 44 Luxury Suits, 8 Event Level Suits and 2  Party Suits.
  • Served 5 different cakes, 5 different dessert bars, build your own sundaes, caramel apples, 4 different liqueurs in chocolate shot cups, bags of candy,  and cookies and milk.
  • Would stand anywhere from 6 to 13 hours.
  • Broke down 2 dessert carts every shift and would follow up with an inventory check on products.
  • Maintained dessert room inventory and its cleanliness where all product was kept .

Cabana Server

Monte Carlo Resort & Casino
03.2013 - 10.2016
  • Greet and walk over guests to assigned cabana.
  • Explain food and beverage minimums along with 21% tax, service fee and gratuity. 
  • Ensured that guests expectations were met.
  • Delivered cocktails in a timely fashion.
  • Split up checks between credit cards, room charges and cash per guests requests.
  • Always asked for proof of identification with credit card and room charges.
  • Sprayed and wiped down cabanas and its amenities at the end of every shift. 
  • Restocked cabanas with clean
    rolled towels for the following day.

Saloon Girl/VIP Server

Stoneys Rockin' Country
10.2014 - 04.2015
  • Welcomed every gusts that came into the venue while offering them a cold draft beer.
  • Maintained a cash drawer of $1,000 along with all you can drink wrist bands.
  • Kept tally on all you can drink wristbands, single draft beers sold and pitchers for beer pong.
  • Danced to the hottest country music when not serving.
  • Would always volunteer to come in and work special events.
  • Maintained 4 areas independently for VIP sections.
  • Made sure that all glassware was stocked and free of any debris.
  • Provided bottle service to paying customers along with ordered mixers and fresh ice.
  • Made sure that mixers and ice were fully stocked at all times.
  • Managed multiple tabs at once on Aloha.
  • Completed all closing duties at the end of the night.

Cocktail Waitress

Monte Carlo Resort & Casino
02.2011 - 10.2012
  • Greet guests in a positive, friendly manner, making them feel welcomed. 
  • Recommended food and cocktails choices to guests based on their wants. 
  • Took food orders and ensured that special orders were correct when delivered.
  • Anticipated guests needs and responded promptly when needed. 
  • Made sure that section was maintained to exceptional cleanliness throughout the day.
  • Made sure that the service well was fully stocked with needed materials for the day. 
  • Extended courteous salutations when guests left and always invited them back.
  • Completed closing side duties at the end of the day.

Cocktail Waitress

Monte Carlo Resort & Casino
10.2011 - 02.2012
  • Greet guests in a positive, friendly manner. 
  • Retrieve and serve beverage orders promptly.
  • Give directions when asked by guests where something was located.
  • Complete side work when needed and maintained sections cleanliness. 
  • Made sure station is maintained by picking up dirty glassware and beer bottles. 
  • Resolve guest complaints and ensured guest satisfaction.

Food Runner

Monte Carlo Resort & Casino
03.2010 - 11.2010
  • Made sure that all food necessities were stalked for the day.
  • Maintained condiment and needed utensil inventory weekly.
  • Ensured that all out going food was correct according to placed order.
  • Delivered multiple food orders at once with a maximum weight of 20 to 25 pounds.
  • Always asked if I could further assist the guests.
  • Maintained a clean work station in the kitchen at all times.

Skills

  • Works great in a team or independently
  • Outgoing personality
  • Personable, genuine and considerate to guests and team
  • 10 years in service industry
  • Excellent at working in fast paced, high volume and loud atmosphere
  • Cash and card transaction experience
  • Strong organization and cleanliness skills
  • Manages time wisely
  • Able to stand for long periods of time

Timeline

Gaming Bartender

PTs
05.2020 - 05.2024

Server

PTs
10.2017 - 03.2020

Suits Runner/Dessert Cart

Levy Restaurants at T-Mobile Arena
04.2016 - 04.2017

Saloon Girl/VIP Server

Stoneys Rockin' Country
10.2014 - 04.2015

Cabana Server

Monte Carlo Resort & Casino
03.2013 - 10.2016

Cocktail Waitress

Monte Carlo Resort & Casino
10.2011 - 02.2012

Cocktail Waitress

Monte Carlo Resort & Casino
02.2011 - 10.2012

Food Runner

Monte Carlo Resort & Casino
03.2010 - 11.2010

VIP Lounge Server

Moorea Beach Club
2 2017 - Current

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Destaney Bigham