Destaney Cunningham

• Operated district transportation vehicles in compliance with state and local regulations, safety standards, and operational policies.
• Maintained daily operational logs, pre-trip and post-trip inspection reports, and route documentation.
• Ensured the safety and supervision of students during transport, exercising judgment and responsibility in routine and emergency situations.
• Communicated effectively with supervisors, school administrators, parents, and dispatch regarding route changes, student concerns, and operational issues.
• Responded to incidents requiring documentation, reporting, and adherence to established procedures.
• Demonstrated consistent reliability, accountability, and adherence to strict schedules and compliance requirements.

Specialized Experience Gained:

Compliance, documentation, public safety, accountability, decision-making, and record keeping.

Maintained consistent compliance with safety standards and district policies while meeting strict scheduling and attendance requirements.

• Provided comprehensive customer service support for consumer banking accounts, handling a high volume of daily calls related to account maintenance, billing, and financial inquiries.
• Managed and updated customer account information in accordance with banking regulations and internal compliance standards.
• Processed requests for replacement debit and credit cards, ensuring identity verification and fraud-prevention protocols were followed.
• Investigated and resolved billing and statement disputes, documenting findings and actions taken in accordance with federal banking regulations and company policy.
• Assisted customers with credit limit adjustments, account consolidation options, and payment inquiries, ensuring accuracy and compliance with financial guidelines.
• Coordinated travel notifications to prevent fraud-related account disruptions.
• Maintained strict confidentiality while handling sensitive financial and personal information.
• Utilized multiple financial systems simultaneously to document interactions, process transactions, and ensure accurate recordkeeping.
• Met performance metrics related to quality assurance, accuracy, call resolution, and regulatory compliance.

Specialized Experience Gained:

Financial operations support, customer account analysis, regulatory adherence, documentation accuracy, dispute resolution, and risk awareness.

• Demonstrated consistent adherence to federal banking regulations while meeting quality assurance, accuracy, and call resolution performance standards.