Destaney Tate
Cleveland,Ohio
Summary
I am seeking a full-time or part-time career where I can utilize my customer service skills while contributing to the overall success and profitability of the company. I am very knowledgeable with customer service software, handling customers questions and complaints, all while maintaining a positive and friendly disposition. I am highly professional, dependable, and reliable. Personable and dedicated Customer Service Representative with extensive experience in the Mental Health industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manager/ HR Representative
North Shore Adult Care Facility
Euclid , Ohio
06.2016 - Current
- Oversee the overall operations of the group home and personnel
- Reviews and monitors program data collection
- Oversee and manages client finances
- Monitors all client medical charts
- Administer medication
- Deals with all applications and questions and concerns regarding clients, medical services, and overall well-being of clients.
Customer Service Representative
TTEC
Greenwood Village , CO
10.2023 - 12.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated databases with new and modified customer data.
- Assisted customers with applying for medical insurance
Staff
Fashion Bug
Willoughby , Ohio
03.2014 - 12.2014
- Assist with sales
- Cashier
- Customer service (complaints, returns, and concerns).
Education
Associate of Arts - Psychology
University of Phoenix
02.2015
High School Diploma -
Cleveland School of Science and Medicine
06.2010
Skills
- Strategic Planning
- Business Administration
- Business Development
- Performance Management
- Operations Management
- Financial Management
- Staff Development
- Verbal and Written Communication
- Complex Problem-Solving
- Time Management
- Performance Evaluations
- Customer Relationship Management (CRM)
- Project Management
- Budget Control
- Team Leadership
Awards
- First Aid/CPR Certification
- Med Pass Certification
- Deans List
- National Honors Society
- Latin Honors Society
References
References available upon request.
Timeline
Customer Service Representative
TTEC
10.2023 - 12.2023
Manager/ HR Representative
North Shore Adult Care Facility
06.2016 - Current
Staff
Fashion Bug
03.2014 - 12.2014
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
Cleveland School of Science and Medicine
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