Learning Ambassador
Amazon
Macon, Georgia
08.2024 - Current
- Provided guidance to students on how to navigate the Learning Management System.
- Assisted faculty in creating course materials and activities that support learning objectives.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Facilitated virtual classroom discussions on various topics related to the course content.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
- Monitored student progress throughout the semester, providing feedback as needed.
- Generated reports on student engagement metrics and identified trends over time.
- Assessed learners' needs through surveys, interviews, focus groups.
- Participated in training sessions related to eLearning tools and techniques.
- Reviewed existing policies and procedures related to academic integrity and plagiarism.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Maintained professionality and efficiency while working closely with leadership.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
- Coordinated workflow between departments by providing timely updates on project statuses.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Maintained positive working relationship with fellow staff and management.
