Destani parks
Buffalo
Summary
Supported team initiatives by consistently demonstrating reliability and determination. Collaborated effectively with colleagues to foster a positive work environment. Committed to personal growth and development as a team player.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Kaleida Health, Buffalo NY
09.2024 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Developed personalized care plans tailored to individual client needs and preferences.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Trained new staff on best practices for personal care and client communication.
- Advocated for client rights and preferences in various healthcare settings.
- Maintained accurate records of client progress, ensuring compliance with regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Direct Support Professional
Community Services For Every1
09.2020 - 12.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Insurance Agent
GEICO, Government Employees Insurance
05.2018 - 01.2020
- Developed customized insurance solutions tailored to client needs and preferences.
- Enhanced customer satisfaction through effective communication and prompt issue resolution.
- Analyzed policy coverage options to ensure clients received optimal protection and value.
- Collaborated with underwriting team to streamline approval processes, improving turnaround times.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Cashier, Crew member, Drive threw
McDonald's
09.2016 - 04.2018
- Oversaw daily operations of the cash register to enhance customer satisfaction. Coordinated with team members to optimize drive-thru efficiency. Trained new crew members on best practices for customer service and cash handling.
Overnight stocker, Apparel/softlines stocker
Walmart
05.2016 - 01.2017
- Achieved efficient inventory turnover by implementing effective stocking strategies in apparel and softlines. Enhanced customer experience through organized and visually appealing merchandise displays. Contributed to team success by maintaining high standards of stock organization and presentation.
PCA, Nursing
Venture Forthe
10.2016 - 12.2016
- Oversaw care plans for elderly and disabled individuals, promoting independence and well-being. Coordinated with multidisciplinary teams to implement effective support strategies. Advocated for patient needs to improve overall care outcomes.
Customer Service Representative
Iqor
07.2014 - 11.2015
- Assisted customers in identifying delinquent accounts through mail, telephone, or personal visits to encourage timely payments. Received payments and accurately recorded amounts to customer accounts. Communicated with customers via phone or in person to understand reasons for overdue payments and clarify terms of sales, service, or credit contracts. Addressed customer inquiries regarding account issues. Facilitated negotiations for credit extensions when required. Coordinated debt repayment plans or established repayment schedules based on customers' financial circumstances.
Education
GED -
Boces
Buffalo, NY06.2014
Skills
- Led customer service initiatives to improve client satisfaction Developed active listening strategies to better address customer needs Executed effective communication in English to foster positive interactions Oversaw troubleshooting processes to resolve complex issues Directed negotiation efforts to secure favorable agreements Analyzed customer feedback to drive service improvements
Timeline
Personal Care Assistant
Kaleida Health, Buffalo NY
09.2024 - Current
Direct Support Professional
Community Services For Every1
09.2020 - 12.2024
Insurance Agent
GEICO, Government Employees Insurance
05.2018 - 01.2020
PCA, Nursing
Venture Forthe
10.2016 - 12.2016
Cashier, Crew member, Drive threw
McDonald's
09.2016 - 04.2018
Overnight stocker, Apparel/softlines stocker
Walmart
05.2016 - 01.2017
Customer Service Representative
Iqor
07.2014 - 11.2015
GED -
Boces