Summary
Overview
Work History
Education
Skills
Timeline
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Destani Hughes

Palmdale,CA

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across roles at General store management , Starbucks management and as a self-employed Hair Stylist. Excelled in client consultation and barista training, significantly improving service delivery and sales. Skilled in team collaboration and cleanliness maintenance, adept at fostering positive environments and driving results. I'm also skilled in Patient centered care , I'm currently enrolled in an Vocational nursing program for the past 14 months.

Overview

9
9
years of professional experience

Work History

Hair Stylist

Self Employed
08.2021 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized braids and styling services.

Front End Store Manager

Ralphs Grocery
02.2019 - 08.2021
  • Conducted routine store inspections to ensure compliance with safety regulations, addressing potential hazards immediately to minimize risks to employees or customers alike.
  • Evaluated employee performance regularly, offering constructive feedback on areas of improvement and recognizing top performers with rewards or promotions.
  • Streamlined inventory management processes for more accurate stock levels and timely reordering of products.
  • Developed comprehensive training manuals for new hires that streamlined the onboarding process while ensuring consistent understanding of store policies and procedures.
  • Managed staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Enhanced customer satisfaction by implementing efficient store operations and maintaining a clean, organized shopping environment.
  • Increased sales revenue by developing and executing strategic merchandising plans tailored to customer preferences.

Starbucks Manager & District Trainer

Starbucks
02.2016 - 02.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

No Degree - Vocational Nursing

Career Care Institute - Lancaster
Lancaster, CA
01.2025

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Detail-orientated
  • Schedule Management
  • Relationship building and management
  • Patient Care
  • Clinical Documentation
  • Clinical judgment
  • Compassionate Care
  • Barista Training
  • Cleanliness Maintenance
  • Cash Handling Accuracy
  • Drink preparation speed
  • Product Upselling
  • Espresso machine operation
  • Scheduling Coordination
  • Sales Promotion
  • Team Collaboration
  • Food Safety

Timeline

Hair Stylist

Self Employed
08.2021 - Current

Front End Store Manager

Ralphs Grocery
02.2019 - 08.2021

Starbucks Manager & District Trainer

Starbucks
02.2016 - 02.2019

No Degree - Vocational Nursing

Career Care Institute - Lancaster

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Destani Hughes