Destani Jones-Nolan
Orlando,FL
Summary
Hospitality management professional with 6+ years of customer service, financial services, and account management experience in leading hospitality organizations. Skilled in resolving complex customer issues, training and mentoring new hires, and improving operational efficiency. Currently pursuing a Bachelor’s in Hospitality Management and an MBA with a minor in Human Resources, preparing for leadership roles that combine hospitality expertise with strategic people management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Representative
Wyndham Destinations
01.2019 - 02.2021
- Delivered high-level financial support by managing customer loan servicing, account adjustments, and payment inquiries.
- Resolved complex financial account issues, consistently achieving high customer satisfaction scores.
- Conducted peer-to-peer quality reviews, ensuring accuracy, compliance, and service excellence across the team.
- Trained and mentored new representatives, streamlining onboarding and improving first-month performance rates.
Customer Service Rep
Hilton Grand Vacations
11.2016 - 12.2018
- Supported a diverse customer base by handling bookings, account inquiries, and guest service requests with professionalism.
- Designed and maintained customer databases, improving record accuracy and reducing errors in account management.
- Reduced average call duration by 30% while maintaining exceptional service quality and guest satisfaction.
- Trained and coached new employees, enhancing team efficiency and service consistency.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2023
Bachelor's - Hospitality Management
UNIVERSITY OF CENTRAL FLORIDA
08-2025
MBA - Human Resources Management
The University of West Florida
Pensacola, FL05-2027
Skills
- Customer Service & Guest Relations
- Account & Financial Management
- Training & Team Leadership
- Communication & Conflict Resolution
- Time Management & Critical Thinking
- Bilingual: English (Fluent), Spanish (Basic)
Certification
National Society of Leadership and Success (NSLS) – Active Member
LANGUAGES
English: Fluent
Spanish: Basic
Timeline
Financial Representative
Wyndham Destinations
01.2019 - 02.2021
Customer Service Rep
Hilton Grand Vacations
11.2016 - 12.2018
Associate of Arts -
Valencia College
Bachelor's - Hospitality Management
UNIVERSITY OF CENTRAL FLORIDA
MBA - Human Resources Management
The University of West Florida
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