Summary
Overview
Work History
Education
Skills
Timeline
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Destani Sheppard

Oklahoma City,OK

Summary

Dedicated leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Manager

The Baked Bear
01.2023 - Current
  • Interviewed and onboarded new employees with training and new hire documentation. I would continue to monitor performance and convey constructive feedback to improve skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Set effective store schedules of 15 employees based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth. I also reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Paid attention to detail while completing assignments. I completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Supported business growth by participating in local community events as a representative of the store.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environments. I am self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever. I worked well in team settings, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts. I also helped train at other locations.

Baker/Shift Lead

The Baked Bear
04.2022 - 01.2023
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing. I also operated ovens and bakery equipment to prepare products according to recipes.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Operated cash registers and processed payments accurately. I opened and closed the store following procedures accurately.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Worked flexible hours across night, weekend, and holiday shifts. I also aided other store locations when needed.
  • Proven ability to learn quickly and adapt to new situations. I was cross-trained to become a shift lead as well as baking. This eventually led me to be promoted as manager at the Yukon location.

Store Associate/Assistant Baker

Three Dog Bakery
11.2021 - 04.2022
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
  • Exceeded sales targets through effective cross-selling of complementary products and upselling of premium items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Frosted and iced cakes, cupcakes, and cookies.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Del City High School
Del City, OK
05.2018

Skills

  • Workforce Management

  • Budget Control

  • Staff Training and Development

  • Attention to Detail

  • Adaptability

  • Multitasking Abilities

Timeline

Manager

The Baked Bear
01.2023 - Current

Baker/Shift Lead

The Baked Bear
04.2022 - 01.2023

Store Associate/Assistant Baker

Three Dog Bakery
11.2021 - 04.2022

High School Diploma -

Del City High School

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Destani Sheppard