Destani Stewart
Canal Winchester
Summary
Dynamic Patient Service Representative with extensive experience at Central Ohio Urology Group, excelling in patient communication and insurance verification. Proven ability to enhance workflow efficiency and ensure HIPAA compliance while providing exceptional customer service. Recognized for attention to detail and fostering a supportive environment for patients and families. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Central Ohio Urology Group
Gahanna
01.2023 - Current
- Maintained a clean and organized reception area.
- Provided customer service by answering patient questions and addressing concerns.
- Performed administrative duties such as filing, faxing, photocopying.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Reviewed patient accounts for accuracy on a regular basis.
- Scanned documents into electronic health record system as needed.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained accurate records of services provided during each visit or procedure.
- Assisted with the completion of medical forms and records.
- Ensured all necessary paperwork was completed prior to patient visits.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Care Technician
Fresenius
Columbus
12.2021 - 01.2023
- Helped create a safe environment by following infection control policies.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Ensured that all medical equipment was properly maintained and sterilized.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Provided direct patient care and assistance to healthcare team members.
- Explained treatment procedures to patients and their families.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided emotional support to patients and their families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Kept instruments and equipment clean and sanitized.
Cashier Team Lead
Marathon Gas Station
Lithopolis
01.2020 - 09.2021
- Monitored cashier performance, providing feedback as needed.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Identified discrepancies between actual sales figures and expected totals.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Ensured compliance with all safety regulations while performing tasks.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Cashier
Wendys
Obetz
01.2018 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Farfield Career Center
Carroll, OH05-2021
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Medical form completion
- HIPAA compliance
- Customer service
- Patient communication
- Data entry accuracy
- Administrative support
- Healthcare coordination
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Emotional support
- Insurance verifying
- Phone etiquette
- Medical filing
- Check-in coordination
- Healthcare industry
- Patient greeting
- Document filing
- FLUENT IN English
- Patient intake
- Onsite tours
- Data protection
- Verbal and written communication
- Workflow optimization
- Payment collection
- Front desk supervision
- Fee collection
- Problem-solving
- Friendly and outgoing
- Intake assessment
- Paging systems
- EMR
Timeline
Patient Service Representative
Central Ohio Urology Group
01.2023 - Current
Patient Care Technician
Fresenius
12.2021 - 01.2023
Cashier Team Lead
Marathon Gas Station
01.2020 - 09.2021
Cashier
Wendys
01.2018 - 11.2019
High School Diploma -
Farfield Career Center
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