Certified medication aide with a strong background in patient care and a compassionate approach to addressing individual needs. Skilled in providing attentive and detail-oriented support to ensure patient satisfaction, safety, and overall wellness. Dedicated to serving patients from diverse backgrounds with the highest level of care and professionalism. Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Destanie Evans
South Milwaukee,WI
Summary
Overview
15
years of professional experience
1
Certification
Work History
Once Upon A Child
Associate
04.2025 - Current
Job overview
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training materials for new associates, improving onboarding experience and knowledge retention.
- Implemented project management tools to track progress and ensure timely completion of initiatives.
- Analyzed performance data to identify trends, providing insights for strategic decision-making.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Matus Eyecare
Receptionist
09.2024 - 02.2025
Job overview
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional atmosphere.
- Coordinated scheduling for meetings and appointments, optimizing office calendar management.
- Maintained accurate records of incoming and outgoing correspondence, enhancing document retrieval processes.
Destanie Evans Columbus
Lead Medication Aide
02.2022 - 07.2022
Job overview
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Administered medications to patients and remained vigilant for negative side effects.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Route 20
Bar Manager
08.2014 - 01.2022
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process.
- Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Checked ID cards and verified bar guests were of legal age.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Poured and prepared mixed drinks for over 50 customers daily.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
PLM
Accounting Assistant
02.2018 - 07.2020
Job overview
- Processed and recorded financial transactions using accounting software to ensure accuracy and compliance.
- Assisted in preparing monthly financial statements, contributing to clear reporting and decision-making.
- Managed accounts payable and receivable, maintaining efficient cash flow through timely invoicing and payments.
- Reconciled bank statements with internal records to identify discrepancies and maintain accurate financial data.
Kohls Department Store
Customer Service Associate
08.2010 - 01.2013
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Milwaukee Area Technical CollegeOak Creek, WI
Associate of Arts from Social Work
University Overview
Case High SchoolRacine, WI
08.2012
University Overview
Skills
- Emotional and Social Support
- Cleaning Products
- Medication Distribution
- Medication Supervision
- Privacy and Confidentiality
- Observation Documentation
- Needs Determination
- Medication Preparation
- Medication Inventory
- Output Monitoring and Reporting
- Status Updates
- Dressing Application
- Caregiver Relations
- Electronic Recordkeeping
- Vital Signs Collection
- Linen Replacements
- Nutrition and Diet
- Company Guidelines
- Patient Feeding
- Dressing Changes
- Patient Transport
- Wound Care
- Scheduling Medical Appointments
- Personal Hygiene Assistance
- Waste Control
- Insulin Injections
- Medication Side Effect Knowledge
- Meal Preparation
- Ambulatory Care
- Patient Care and Monitoring
- Oral Hygiene
- Diabetic Care
- Oxygen Initiation
- Office Support
- Transportation Assistance
- Quality Patient Care
- Blood Sugar Monitoring
- Mental Health Care
- Operational Standards
- Supporting Daily Living Needs
- General Housekeeping
- Proper Staffing
- Room Cleaning and Restocking
- Assisted Living
- Patient and Caregiver Education
Certification
- CMA - Certified Medication Aide
- First Aid and Choking
- Fire Safety
- Standard Precautions
Timeline
Associate
Once Upon A Child
04.2025 - Current
Receptionist
Matus Eyecare
09.2024 - 02.2025
Lead Medication Aide
Destanie Evans Columbus
02.2022 - 07.2022
Accounting Assistant
PLM
02.2018 - 07.2020
Bar Manager
Route 20
08.2014 - 01.2022
Customer Service Associate
Kohls Department Store
08.2010 - 01.2013
Case High School
Milwaukee Area Technical College
Associate of Arts from Social Work
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