Summary
Overview
Work History
Education
Skills
Timeline
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Destanie Haynes

Richmond,VA

Summary

Motivated and detail-oriented professional with hands-on experience in healthcare and behavioral health settings. Skilled in program support, discharge planning coordination, appointment scheduling, and interdisciplinary collaboration. Adept in person-centered interventions using motivational interviewing, and the Uniform Assessment Instrument (UAI) to inform care planning. Experienced in managing electronic health records (EHR), and maintaining strict HIPAA compliance. Currently advancing a career focused on client-centered care, with the goal of pursuing a Master’s in Social Work.

Overview

7
7
years of professional experience

Work History

Intern: Administrative and Office Specialist

VA Dept Behavioral Health/Develop
Richmond, VA
05.2024 - 08.2025
  • Oversaw the DBHDS Guardianship Program, delivering essential clinical and administrative support to a multidisciplinary team.
  • Reviewed and processed critical documents such as medical evaluations and communications with CSBs, stakeholders, and state hospitals for regulatory compliance.
  • Contributed to the coordination of the discharge assistance program, identifying and addressing barriers to discharge to the community.
  • Worked with community providers to create a seamless transition of patients to post-discharge care.
  • Provided patient- and family-centered interventions to assist patients in coping with socioeconomic and emotional challenges of health care rehabilitation.
  • Used motivational interviewing skills to help patients be more engaged in their care, and work on self-persuasion to allow for greater patient autonomy and decision-making.
  • Attended a session on ethical considerations in an effort to gain a greater understanding of the ethical components involved in mental health and case management.
  • Conducted patient assessments using the Uniform Assessment Instruments (UAI) to develop comprehensive care plans.
  • Retrieved relevant data while preserving HIPAA compliance and the integrity of electronic health records (EHR).
  • Worked alongside interdisciplinary teams (medical professionals, social workers, psychiatrists, etc.). To create caring, effective, patient-centered plans of care and discharge.
  • Assisted case management through monitoring of patient progress, barriers to care, and coordinating follow-up with patients and families.

Barista

Omni Hotels & Resorts
Richmond, VA
05.2021 - 05.2025
  • Provided highly efficient hospitality that welcomed hotel guests and visitors.
  • Recorded complex orders accurately, and entered payments with a point-of-sale system, ensuring efficiency and accuracy for the audit system.
  • Handled the cash drawer, checked all checks, verified tip disbursement, and showcased excellent detail and monetary responsibility.
  • Learned to offer the service tailored to our guests by recommending drinks, meals, and special requests.
  • Worked in a fast-paced, high-volume hotel environment, working closely with co-workers to ensure smooth operations during peak times.
  • Prepared beverages at a productive speed and quality to elevate the guest experience while following company standards.
  • 8-Session Training Program, 8 Months — Training provided as part of the company's continuous learning strategy to keep staff updated on industry trends, products, and best practices for hotel guests.

Front Desk Receptionist

Old Dominion University Housing & Residence Life
Norfolk, VA
08.2018 - 03.2020
  • Welcomed guests as they arrived, informed the appropriate personnel of their guests' arrival, and escorted individuals to meeting places.
  • Provided the requested information, plus solved problems on behalf of the customer.
  • Organized and took care of the office and common areas to maintain an effective and pleasant environment.
  • Processed and delivered mail to resident members and departments daily.
  • Tracked office supply inventory, monitoring the stock, and ordering when supplies ran low.
  • Developed communication skills necessary to communicate professionally and effectively with coworkers, in order to create a positive work environment.
  • I answered email requests quickly, giving accurate information or routing messages to the right party when needed.
  • Complied with sensitive information and key access.

Education

Bachelor of Science - Psychology With A Minor in Sociology

Virginia Commonwealth University
Richmond, VA
05-2025

High School Diploma -

Midlothian High School
Midlothian, VA
05-2018

Skills

  • Regulatory compliance
  • Time management abilities
  • Multitasking
  • Strong organizational skills
  • Attention to Detail
  • Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
  • Analytical and problem-solving skills
  • Adaptability and multitasking
  • Interpersonal and Customer Service Skills
  • Confidentiality and Data Management
  • Experience with data entry and record maintenance

Timeline

Intern: Administrative and Office Specialist

VA Dept Behavioral Health/Develop
05.2024 - 08.2025

Barista

Omni Hotels & Resorts
05.2021 - 05.2025

Front Desk Receptionist

Old Dominion University Housing & Residence Life
08.2018 - 03.2020

Bachelor of Science - Psychology With A Minor in Sociology

Virginia Commonwealth University

High School Diploma -

Midlothian High School

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