Destanie Johnson
Houston,TX
Summary
Versatile and results-driven professional with experience at Brock Services, adept in electrical installations and customer service excellence. Skilled in conduit bending and troubleshooting, with a strong emphasis on safety protocols. Proven track record of enhancing customer satisfaction and team success through effective problem-solving and mentoring. Achieved a significant increase in first-call resolution rates.
Overview
8
8
years of professional experience
Work History
Apprentice Electrician
Brock Services
09.2023 - Current
- Helped complete system installations, digging trenches, and breaking up concrete.
- Organized materials and tools in to maintain clean and neat work areas.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Pulled wire through conduits and through holes in walls and floors.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Enhanced customer satisfaction by addressing and resolving electrical issues promptly and professionally.
Senior Customer Service Representative
VXI
07.2019 - 11.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
Customer Care Supervisor
Afni
01.2017 - 06.2019
- Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
- Increased first-call resolution rate through effective coaching and mentoring of team members.
Education
Diploma -
William B Travis
Houston05.2018
Skills
- Hand and power tools
- Customer Service
- EMT/PVC Conduit
- Conduit Bending
- Troubleshooting skills
- Safety awareness
- Safety Protocols
- OSHA Guidelines
- Troubleshooting
- OSHA Standards
Timeline
Apprentice Electrician
Brock Services
09.2023 - Current
Senior Customer Service Representative
VXI
07.2019 - 11.2021
Customer Care Supervisor
Afni
01.2017 - 06.2019
Diploma -
William B Travis
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