Destanie S. Chambliss
Tallahassee
Summary
Customer Service & Operations Professional with over 3 years of experience supporting high-volume environments and government HR operations. Known for resolving complex service issues with precision, empathy, and a solutions-first mindset. Skilled in fiscal training, research, reconciliation, and dependent verification. Proficient in Microsoft Excel, Word, and HR systems. Proven ability to adapt, lead, and drive results in dynamic workspaces.
Overview
7
7
years of professional experience
Work History
Special Handling Agent
Strada / People First Service Center (The State of Florida)
04.2024 - Current
- Handle escalated employee service issues with a focus on dependent verification and fiscal-related concerns.
- Conduct detailed research and reconciliation on HR-related cases through the People First portal.
- Deliver accurate, timely resolutions and communicate findings clearly to state employees.
- Participate in X-committee to improve internal processes and elevate service standards.
Problem Resolution Agent / Delivery Specialist
Alight / People First Service Center
09.2022 - 04.2024
- Resolved complex employee issues involving payroll, benefits, and data discrepancies.
- Delivered HR service support through the People First portal and collaborated across departments.
- Assisted in training new agents on technical tools and case procedures.
- Engaged in state-level communication to ensure customer satisfaction.
Ambassador
Amazon
09.2019 - 08.2021
- Led onboarding and mentorship for new team members.
- Maintained efficiency during peak operations through teamwork and proactive task handling.
- Provided frontline customer support with a professional approach.
Customer Service Representative
AT&T
01.2019 - 08.2019
- Resolved service and billing issues while promoting customer satisfaction.
- Identified and escalated process improvement opportunities.
Education
High School Diploma - undefined
Andrew Jackson High School
Jacksonville, FLBachelor of Science - undefined
Florida Agricultural and Mechanical University (FAMU)
03.2027
Associate of Arts - Health Care Management
Tallahassee State College
Tallahassee, FL12.2024
Skills
- Customer Service & Support
- Problem Resolution
- Fiscal Training
- Dependent Verification
- Research & Reconciliation
- Microsoft Excel & Word
- Team Development & Mentorship
- Adaptability in High-Volume Environments
- Strategy Development
- Positive & Flexible Attitude
- Strong attention to detail
- Effective multitasking
- Time management expertise
- Exceptional communication
- Documentation accuracy
- Advanced problem solving
- Continuous improvement mindset
- Critical thinking aptitude
- Data analysis capabilities
- Regulatory compliance awareness
- Quality control
- Process improvement
- Decision-making prowess
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Customer service support
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Professional communication
- Relationship building
- Customer relations
- Paperwork and documentation
- Payment scheduling
- Microsoft office
- Documentation skills
- Deadline oriented
- Task prioritization
Timeline
Special Handling Agent
Strada / People First Service Center (The State of Florida)
04.2024 - Current
Problem Resolution Agent / Delivery Specialist
Alight / People First Service Center
09.2022 - 04.2024
Ambassador
Amazon
09.2019 - 08.2021
Customer Service Representative
AT&T
01.2019 - 08.2019
High School Diploma - undefined
Andrew Jackson High School
Bachelor of Science - undefined
Florida Agricultural and Mechanical University (FAMU)
Associate of Arts - Health Care Management
Tallahassee State College
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