Destanijoi Watson
Fort Mill,SC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Master Media Enterprises. Excels in problem-solving and critical thinking, significantly improving customer relations. Skilled in managing high call volumes and multitasking, ensuring seamless service delivery and positive feedback. Achieved commendable efficiency in customer communications, fostering strong relationships and a positive work environment.
Overview
3
3
years of professional experience
Work History
Call
Agent Evolution
Fort Mill, SC
06.2024 - Current
- Build strong customer relationships with empathetic communication and active listening skills.
- Balance high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintain accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Master multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Manage time effectively between inbound calls and follow-up tasks, ensuring all responsibilities are addressed daily.
Server
Missions Cafe
Fort Mill, SC
03.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
After-School Teacher
Flyers After School Program
Fort Mill, SC
08.2022 - 05.2023
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive environment conducive to learning.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Prepared after-school enrichment activities for children to encourage student participation.
Barista
Chatty Cathy
Fort Mill, SC
08.2021 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associate of Science - Digital Arts
York Technical College
Rock Hill, SC05-2023
Skills
- Problem-solving skills
- Critical Thinking
- Customer Relations
- Customer communications
Timeline
Call
Agent Evolution
06.2024 - Current
Server
Missions Cafe
03.2023 - 08.2023
After-School Teacher
Flyers After School Program
08.2022 - 05.2023
Barista
Chatty Cathy
08.2021 - 03.2022
Associate of Science - Digital Arts
York Technical College
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