Destannie Duryea
Alamogordo,NM
Summary
Dynamic and results-oriented professional with a proven track record at Dominos Pizza Inc., adept at enhancing customer satisfaction and streamlining operations. Skilled in money handling and customer relations, demonstrating exceptional problem-solving abilities and staff supervision. Increased operational efficiency through effective team leadership and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager, Pizza Maker
Dominos Pizza Inc.
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Receptionist
Custom Over Head Doors
02.2024 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Front Desk Receptionist
The Lodge At Cloudcroft
08.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Retail Supervisor
White Sands Trading Company
10.2020 - 08.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Entered and priced inventory to assist with efficient restocking.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
Prep Cook, Server
Johnny Corino's
09.2019 - 10.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Customer Service Representative
Thomas L Cardella And Associates
12.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sandwich Artist
Subway
09.2018 - 12.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Monitored inventory and requisitioned low-stock items.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Cook, Server, CSR
Pizza Hut
09.2017 - 09.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
GED Testing Services LLC
Alamogordo, NM05.2021
Skills
- Money Handling
- Customer Relations
- Office Administration
- Product and service knowledge
- Staff Supervision
- Retail Operations
- Customer Service
- Active Listening
- Problem-solving abilities
- Microsoft Outlook
- Computer Proficiency
- Payment Processing
- Organization skills
- Time Management
- Data Entry
Certification
- Food Handler, National Restaurant Association- May 18, 2024 to May 18, 2027
Timeline
Assistant Manager, Pizza Maker
Dominos Pizza Inc.
03.2024 - Current
Receptionist
Custom Over Head Doors
02.2024 - 03.2024
Front Desk Receptionist
The Lodge At Cloudcroft
08.2023 - 01.2024
Retail Supervisor
White Sands Trading Company
10.2020 - 08.2023
Prep Cook, Server
Johnny Corino's
09.2019 - 10.2020
Customer Service Representative
Thomas L Cardella And Associates
12.2018 - 09.2019
Sandwich Artist
Subway
09.2018 - 12.2018
Cook, Server, CSR
Pizza Hut
09.2017 - 09.2018
GED -
GED Testing Services LLC