Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTANY MCLOWERY

Brandon,FL

Summary

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.

Overview

5
5
years of professional experience

Work History

Caregiver

Senior Helpers Of Tampa
Brandon, FL
12.2023 - Current
  • Implemented strategies to encourage independence among seniors by helping them complete tasks themselves whenever possible.
  • Maintained detailed records of services performed on clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted seniors with daily living activities, such as bathing, grooming, and dressing.
  • Instructed family members on how to provide bedside care.
  • Read plans and specifications to determine work activities.
  • Encouraged socialization amongst residents by leading group activities like games, music therapy .

Documentation Specialist

VASTEC
Tampa, FL
10.2023 - 12.2023
  • Prepared style guidelines outlining standards to produce clear and on-target content.
  • Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
  • Created and edited documents, mail merges and graphics using diverse programs.
  • Distributed project requirements, technical requirements and deadlines to team members and responded to questions.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Assisted in the development of online help systems using HTML, JavaScript, XML, and other web technologies.
  • Developed comprehensive training modules to assist users in understanding the use of software applications.

Front Desk Agent

Country Inns & Suites By Radisson
Brandon, FL
05.2023 - 11.2023
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Provided information about hotel amenities, services, and local attractions.
  • Resolved customer complaints promptly and courteously.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Ensured that all safety regulations were followed according to company standards.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Computed bills, collected payments and made change for guests.

Financial Specialist

Sevita
Tampa, FL
12.2022 - 02.2023
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
  • Reviewed financial statements to identify and resolve discrepancies.
  • Performed detailed analyses of financial performance metrics such as cash flow, profitability ratios, operating costs.
  • Collaborated with external auditors during annual audit processes by providing necessary documents and responding promptly to requests for additional information.
  • Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
  • Gathered information from multiple sources such as balance sheets, income statements. to create comprehensive financial reports for internal stakeholders.
  • Prepared monthly variance reports comparing actual results with budgeted amounts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

Addeco
Tampa, FL
07.2022 - 12.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Made outbound calls to obtain account information.
  • Strengthened customer retention by offering discount options.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Team Leader

Extended Stay America
Brandon, FL
01.2019 - 06.2022
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Established clear expectations for employees, providing guidance when needed.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Education

Medical, Billing And Coding

Florida Career College - Miami
Miami, FL
04-2022

Skills

  • Teamwork and Collaboration
  • Safety Procedures
  • Following Directions
  • Customer Service
  • Excellent Communication
  • Materials Handling
  • Attention to Detail
  • Quality Assurance
  • Basic Math
  • Documentation
  • Punctual and Reliable
  • Innovation and Creativity

Timeline

Caregiver

Senior Helpers Of Tampa
12.2023 - Current

Documentation Specialist

VASTEC
10.2023 - 12.2023

Front Desk Agent

Country Inns & Suites By Radisson
05.2023 - 11.2023

Financial Specialist

Sevita
12.2022 - 02.2023

Customer Service Representative

Addeco
07.2022 - 12.2022

Team Leader

Extended Stay America
01.2019 - 06.2022

Medical, Billing And Coding

Florida Career College - Miami

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DESTANY MCLOWERY