Destany Mcswain
Lawrenceville,GA
Summary
Personable Customer Service Sales Representative well-versed in managing sales and service transactions. Communicates with customers to assess needs, answer questions, and complete sales. Decisive and resourceful problem-solver excels in fast-paced environments and defuses tense interactions to restore satisfaction and promote retention. Outbound calling Skip tracing Microsoft Word Task prioritization Time management Scheduling Payment plan coordination Billing problem resolution Individual and small group instruction Customer Service Communication Leadership Time Management Computer Skills
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Central Dermatology Center
01.2023 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Care Specialist
Victoria Secret
10.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Directed customers to appropriate departments for additional support.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Collections Specialist
Capital Financial Services
06.2019 - 10.2021
- Resolved client billing problems, collecting direct payments and setting up payment plans
- Investigated and resolved balances using proactive communication with external and internal customers
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options
- Educated customers about balances and delinquency issues with detailed documentation of identified problems
- Handled outbound collection telephone calls with consistent service quality and excellent success rate
- Helped customers get back on top of payment demands by setting up accommodating plans
- Located delinquent customers via employers, government records, and other methods
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
Daycare Teacher
Mother Goose Child Care Center
11.2014 - 01.2015
- Encouraged self-esteem, independence, and respect with positive role-modeling
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Adhered to state and federal standards governing daycare environment and curriculum
- Collaborated with faculty and staff to enhance programs and promote student success
- Delivered individual and small group instruction to meet individual needs of each child
- Created and assigned interactive lesson plans for basic early learning skills
- Supervised children during activities to maintain safety and wellbeing.
Education
High School Diploma -
South Brunswick High School
Southport, NC06.2014
Skills
- Operational Efficiency
- Customer Relations
- Payment Processing
- Customer Service Excellence
- Quality Assurance
- Microsoft Office
- Team Meetings
- Inbound Customer Service
- Billing Adjustments and Refunds
- High-Volume Environments
- Calm and Professional Under Pressure
- Data Integrity
- Issue and Complaint Resolution
- Document and Records Management
Affiliations
Professional development completed in Nursing
Volunteered at Dosher Memorial Hospital
Timeline
Front Desk Medical Receptionist
Central Dermatology Center
01.2023 - 11.2023
Customer Care Specialist
Victoria Secret
10.2021 - 12.2022
Collections Specialist
Capital Financial Services
06.2019 - 10.2021
Daycare Teacher
Mother Goose Child Care Center
11.2014 - 01.2015
High School Diploma -
South Brunswick High School
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