Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Assessments
Timeline
Generic

Destany Mims

Roxton,TX

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Representative

Connexus Resource Group
10.2022 - 09.2024
  • Incoming/outgoing phone calls, live chat & email communication
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.

Phlebotomist

ProSalutem
08.2019 - 11.2022
  • Coronavirus testing, shots, wellness check before entering a building, mobile popup
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.

Administrative Assistant

The Wood Group
03.2022 - 10.2022
  • Supervised office management
  • Managed records for Clients
  • Provided administrative support for Employee
  • Checked and processed client account information
  • Prepared and submitted travel expenses
  • Maintained office supply inventory
  • Provided excellent customer service
  • Prepared and distributed Client reports weekly
  • General office administration including faxing, filing, scheduling and placing orders
  • Coordinated meetings for Administration

Customer Service Representative (CSR)

Chime Solutions
05.2021 - 03.2022
  • Resolved customer issues
  • Booked appointments for clients
  • Worked in the inbound call center
  • Collected and documented orders
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

COVID-19 Tester

Thompson Technologies Inc
01.2021 - 04.2021
  • I did covid test and helped people register online to take the free test

CNA

BRENTWOOD
02.2019 - 05.2020
  • Make sure every person had what they needed
  • Bed Bath
  • Change people when needed
  • Make sure everyone is safe
  • Chart

Daycare Teacher

ABC Learning Center
09.2018 - 02.2019
  • Had 6 baby I would care for all day from 5am-6pm M-F
  • Clean
  • Feed baby
  • Change when needed

Direct Care Staff

Abundant Life
04.2018 - 09.2018
  • Wash clothing
  • Give meds
  • Interact with clients
  • Distribute medication
  • Baths/showers/ bedbaths
  • Changing client's when wet or soiled
  • Cleaning the whole house

Education

Certificate - Phlebotomy

Texas career institute
Dallas, TX
09.2020

High school diploma - General Studies

Cooper High School
Cooper, TX
06.2008

Skills

  • Customer Service
  • Data Entry
  • Customer Satisfaction
  • Written and oral communication
  • Call Management
  • Payment Processing
  • Product and service knowledge
  • Keyboarding
  • Technical Troubleshooting
  • Patience Maintenance
  • Membership renewals
  • Professional phone voice
  • Computer Skills
  • Office Administration
  • Packaging and Labeling
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Loading and unloading
  • Attention to Detail
  • Problem-Solving
  • Unpacking merchandise
  • Order Fulfillment
  • Safety Protocols
  • Storage Organization
  • Basic Mathematics

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • CPR
  • First Aid Certification
  • Certified Phlebotomy Technician

Assessments

  • Customer Focus & Orientation, Highly Proficient, 10/01/20
  • Nursing Aide Skills, Highly Proficient, 10/01/20
  • Teamwork: Interpersonal skills, Highly Proficient, 06/01/21

Timeline

Call Center Customer Service Representative

Connexus Resource Group
10.2022 - 09.2024

Administrative Assistant

The Wood Group
03.2022 - 10.2022

Customer Service Representative (CSR)

Chime Solutions
05.2021 - 03.2022

COVID-19 Tester

Thompson Technologies Inc
01.2021 - 04.2021

Phlebotomist

ProSalutem
08.2019 - 11.2022

CNA

BRENTWOOD
02.2019 - 05.2020

Daycare Teacher

ABC Learning Center
09.2018 - 02.2019

Direct Care Staff

Abundant Life
04.2018 - 09.2018

High school diploma - General Studies

Cooper High School

Certificate - Phlebotomy

Texas career institute

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Destany Mims