Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Destany Powell

Helena,MT

Summary

Dynamic and detail-oriented professional with a proven track record at Helena Motors, adept in database administration and offering exceptional organizational skills. Excelled in enhancing office efficiency and managing over 300 client interactions daily with a service-oriented mindset. Certified Microsoft Office Specialist, showcasing a blend of technical proficiency and a calm, professional demeanor.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist/Office Assistant

Helena Motors
Helena, MT
11.2023 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Managed data entry and insurance information with precision, ensuring accuracy and compliance.
  • Handled cash transactions and operated multi-line phone systems, providing efficient customer service.
  • Trained new hires and assisted with office tasks, including filing and shipping, to maintain smooth operations.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Managed company database and ensured the accuracy of contact information.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Patient Access Specialist/Scheduler

St Peter's Medical Group
Helena, MT
01.2023 - 05.2023
  • During my employment I have managed 7 departments with 23 different providers and three walk in clinics or other walk in services
  • On average supplying 150-300 people a day with the paperwork and any other information they need
  • Along with scheduling those patients as well
  • As a P.A.S my entire job consists of scheduling for all departments and offices on the 3rd floor, receiving sensitive information, uploading sensitive information, disposing of said information, training new employees, assisting in teaching others use of EPIC, updating information, creating profiles, applying and managing workmans comp information, opening tasks, and closing duties, printing/copying paperwork, and regularly running the entire building floor registration by myself

Early Education Teacher

Aware Early Childhood Center
Helena, MT
09.2020 - 10.2021
  • During my employment I took care of newborns up to the age of 3
  • My responsibilities included changing diapers, feeding children, teaching basic functions, working with low income, CPS, and special needs families

Education

High School Diploma -

Project For Alternative Learning
Helena, MT
07-2020

Skills

  • Bookkeeping
  • Scheduling
  • Greeting and seating clients
  • Correspondence management
  • Travel arrangements
  • Professional and polished presentation
  • Time management
  • Calm demeanor
  • Database administration
  • Call redirection
  • Clerical support
  • Organization skills
  • Document management
  • Service-oriented mindset
  • Meticulous and organized
  • Professional demeanor
  • Administrative support
  • Data entry
  • Telephone skills
  • Front desk operations
  • Microsoft office specialist certified
  • Multi-line telephone skills
  • Data inputting
  • PC proficient
  • Typing speed
  • Verbal and written communication

Certification

  • cpr and first aid certified

References

References available upon request.

Timeline

Receptionist/Office Assistant

Helena Motors
11.2023 - Current

Patient Access Specialist/Scheduler

St Peter's Medical Group
01.2023 - 05.2023

Early Education Teacher

Aware Early Childhood Center
09.2020 - 10.2021

High School Diploma -

Project For Alternative Learning

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Destany Powell