Desteanna Morrow
Shreveport,LA
Summary
Organized Administrative Specialist bringing excellent communication skills and a proactive nature, with a proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering over 7 years of experience in leadership and administrative support roles. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in [Software].
Overview
8
8
years of professional experience
Work History
Administrative Specialist
Parish of Caddo Juvenile Services
06.2019 - Current
- Answered and routed telephone calls and took messages
- Monitored office equipment and scheduled repairs
- Guided administrative and professional staff through computer and software issues
- Liaised between employees and upper-level management and resolved issues
- Enhanced professional growth and development by participating in educational programs and workshops
- Developed administrative staff skills by providing information, training, and coaching
- Conducted drug assessments for the Juvenile Services Drug Court clients
- Assisted in the curation of the Juvenile Services Drug Court treatment plans for clients
- Assisted in the facilitation and execution of various projects and conferences.
Administrative Assistant
Parish of Caddo Facilities & Maintenance
04.2018 - 05.2019
Administrative Clerk
Parish of Caddo Animal Services
06.2016 - 06.2017
- Directed customer communication to appropriate department personnel
- Delivered exceptional customer service through direct communication with clients and team members
- Tracked and submitted employee timesheets to prepare for payroll processing
- Coordinated appointments, meetings, and conferences
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Responded effectively to sensitive inquiries or complaints
- Managed inventory to ensure all supplies were in stock and within budget.
Education
Master of Science in Psychology -
University of Louisiana at Monroe
Monroe, LA05.2022
Bachelor of Science in Psychology -
University of Louisiana at Monroe
Monroe, LA08.2020
Associate of Science in Psychology -
Southern University at Shreveport
Shreveport, LA05.2016
Skills
- Ability to relate to and empathize with a range of people
- Good team working skills
- Excellent communication skills
- Interest in how people think and behave
- Ability to work both on my own and with others
- Highly efficient and productive
- Skilled in Microsoft Office and various database software
Affiliations
- Free Coalition Association
Timeline
Administrative Specialist
Parish of Caddo Juvenile Services
06.2019 - Current
Administrative Assistant
Parish of Caddo Facilities & Maintenance
04.2018 - 05.2019
Administrative Clerk
Parish of Caddo Animal Services
06.2016 - 06.2017
Master of Science in Psychology -
University of Louisiana at Monroe
Bachelor of Science in Psychology -
University of Louisiana at Monroe
Associate of Science in Psychology -
Southern University at Shreveport
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