Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
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DESTENEE CROSBY

Cincinnati,OH

Summary

Motivated and detail-oriented individual with a strong focus on accuracy and efficiency. Experienced in managing tasks independently and working within structured environments. Comfortable with repetitive tasks and committed to meeting deadlines. Eager to apply my skills in data entry, organization, and information management to support the success of a team in a remote setting. Adept at adapting to new technologies and processes with a willingness to learn and grow professionally

Overview

5
5
years of professional experience

Work History

E-Commerce Associate

Kroger
Amelia, Ohio
03.2024 - 12.2024
  • Gather items from the store shelves based on online customer orders.
  • Bring the order to the customer's car at the designated pickup area.
  • Interact with customers at the pickup area to verify orders Answer questions and handle payment.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.

Filler Operator

Springdale Ice Cream & Beverage
Springdale, Ohio
10.2023 - 02.2024
  • Operated filling machines to ensure accurate and efficient filling of products
  • Monitored production processes and made adjustments as necessary to maintain quality standards
  • Conducted routine maintenance and troubleshooting on equipment to minimize downtime
  • Maintain accurate records for production data such as container counts, product weights, and material usage.
  • Cleared machine jams to reset malfunctions for production line.
  • Clean and sanitize machines before each shift and after completion of production runs.

Debt Collector

OneMain Financial
, Hybrid
02.2023 - 05.2023
  • Contact customers to discuss overdue accounts and negotiate repayment plans that align with their financial situation
  • Maintain detailed and accurate records of all communications and payment arrangements in compliance with company policies and legal regulations
  • Educate customers on available repayment options while providing support and guidance to help them regain financial stability
  • Work collaboratively with internal teams to resolve disputes, process payments, and achieve collection goals

Cashier/Customer Service

Honda East
Cincinnati, Ohio
06.2022 - 01.2023
  • Handled cash transactions and end-of-day reconciliation for an automotive service department, ensuring accurate payment processing
  • Reviewed repair orders for accuracy, informed customers of promotions, and proficiently used POS systems to complete transactions and generate receipts

E-Commerce Associate

Giant Food
Garrisonville, Virginia
06.2020 - 07.2021
  • Collaborated with customers to fulfill orders accurately and efficiently, consistently meeting deadlines and quality standards
  • Leveraged knowledge of store layouts and planograms to optimize order fulfillment
  • Managed order storage, tracked substitutions, and communicated updates to customers while ensuring accuracy and timeliness
  • Investigated customer complaints and created solutions to resolve them quickly.

Education

High School Diploma -

West Clermont High School
Batavia, Ohio
05.2018

Skills

  • Customer experience
  • Time management
  • Organization
  • Customer service
  • Self motivation
  • Problem solving
  • Efficiency
  • Independence
  • Technology
  • Accuracy
  • Adaptability
  • Attention to detail
  • Organizational skills
  • Filing and recordkeeping

Training

Criminal Justice, Grant Career Center

Languages

English

Timeline

E-Commerce Associate

Kroger
03.2024 - 12.2024

Filler Operator

Springdale Ice Cream & Beverage
10.2023 - 02.2024

Debt Collector

OneMain Financial
02.2023 - 05.2023

Cashier/Customer Service

Honda East
06.2022 - 01.2023

E-Commerce Associate

Giant Food
06.2020 - 07.2021

High School Diploma -

West Clermont High School

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DESTENEE CROSBY