Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destenee Crosby

Cincinnati,OH

Summary

Experienced Remote Support and Admin Professional with a strong background in online order management and digital customer support. Skilled in utilizing Salesforce, Google Workspace, and effective email communication to streamline processes and enhance customer interactions. Proven track record of thriving in remote work settings, delivering efficient operations and ensuring high levels of customer satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Representative (Remote)

TruGreen
02.2025 - Current
  • Tracked customer accounts and service records using Salesforce CRM to ensure accuracy.
  • Managed follow-ups, scheduling, and detailed customer notes through email and CRM tools.
  • Achieved performance goals consistently in a remote, asynchronous work environment.

E-Commerce Associate

Kroger
03.2024 - 12.2024
  • Processed over 100 online grocery orders daily, achieving accuracy rate exceeding 98%.
  • Utilized handheld inventory systems and digital portals for efficient order tracking.
  • Delivered customer service via app messaging and in-person interactions.

Filler Operator

Springdale Ice Cream & Beverage Co.
09.2023 - 02.2024
  • Operated machinery and monitored filling output in accordance with SOPs.
  • Recorded batch data and conducted quality checks to ensure compliance.
  • Maintained cleanliness of workstations and equipment for optimal functionality.

Debt Collector (Hybrid)

OneMain Financial
02.2023 - 05.2023
  • Documented payment agreements and outcomes in financial compliance software for accurate tracking.
  • Managed case files and maintained comprehensive financial notes for each customer.
  • Supported temporary collections project through effective management of documentation processes.

Cashier / Receptionist

Honda East
06.2022 - 11.2022
  • Scheduled appointments and managed front desk administrative tasks efficiently.
  • Facilitated customer check-ins while maintaining balanced cash drawers.
  • Assisted customers with product inquiries, delivering exceptional service support.

E-Commerce Personal Shopper

Giant Food
06.2020 - 07.2021
  • Executed shopping lists by gathering items across multiple store departments.
  • Clarified order details and preferences through effective customer communication.
  • Picked and packed online orders with high accuracy to ensure customer satisfaction.

Education

High School Diploma -

West Clermont High School
Batavia
05-2018

Skills

  • Microsoft Teams and Slack
  • Data entry and calendar management
  • Order processing
  • Problem solving
  • Email handling and live chat support
  • Attention to detail
  • Task prioritization
  • Salesforce CRM
  • Customer relationship management

Work Type

Full TimePart Time

Work Location

Remote

Timeline

Sales Representative (Remote)

TruGreen
02.2025 - Current

E-Commerce Associate

Kroger
03.2024 - 12.2024

Filler Operator

Springdale Ice Cream & Beverage Co.
09.2023 - 02.2024

Debt Collector (Hybrid)

OneMain Financial
02.2023 - 05.2023

Cashier / Receptionist

Honda East
06.2022 - 11.2022

E-Commerce Personal Shopper

Giant Food
06.2020 - 07.2021

High School Diploma -

West Clermont High School

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