Destenee Miranda
Phoenix ,AZ
Summary
Compassionate and dedicated Mental Health Worker with extensive experience supporting individuals facing mental health challenges and co-occurring disorders. Skilled in conducting assessments, facilitating groups, and connecting clients with essential resources to promote recovery and well-being. Adept at collaborating with multidisciplinary teams and community agencies, as well as working with legal systems to advocate for clients. Recognized for empathetic listening, relationship-building, and a strong commitment to helping clients achieve personal goals and live independent, healthy lives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SMI Case Manager
Copa Health
10.2021 - Current
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocate for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintain a caseload, ensure monthly and quarterly follow-ups, complete outreach protocols, and perform hospital discharge follow-ups.
- Work with individuals diagnosed with serious mental illness (SMI) to connect them with community resources, housing, counseling, and medication management
- Participate in regular professional development opportunities to stay current on best practices within the field of case management.
- Provide crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Conduct thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Complete and update annual documentation such as assessments, service plans and crisis plans.
Home Health Caregiver
Premium Home Healthcare
06.2018 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
Peer Navigator
Copa Health
02.2020 - 10.2021
- Developed strong relationships with community organizations in order to expand available resources for clients seeking assistance.
- Promoted a safe environment conducive to growth by modeling healthy coping mechanisms for clients in distress.
- Provided crisis intervention services when necessary, offering immediate support during difficult situations.
- Maintained detailed case notes and documentation for accurate record keeping and efficient information sharing among team members.
- Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
- Advocated on behalf of clients to address systemic barriers that impeded access to essential services or resources.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
- Utilized motivational interviewing techniques when working with clients resistant to change, fostering a greater sense of personal agency and empowerment.
- Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Transported or accompanied clients to scheduled health appointments or referral sites.
Permanent Supportive Housing Navigator
Community Bridges Inc.
06.2019 - 12.2019
- Assisted clients in finding housing through various programs such as Hom Inc., ABC Housing, Section 8, etc.
- Conducted weekly sessions to teach independent living skills, completed annual assessments, and service plans.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Intake Coordinator
Hope Lives- Vive La Esperanza
11.2016 - 06.2019
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Established rapport with clients through empathetic listening skills and providing relevant information regarding their care plans.
Forensic Recovery Support Specialist
Hope Lives- Vive La Esperanza
02.2015 - 11.2016
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Increased client satisfaction by tailoring support services to meet unique cultural, linguistic, or other specific requirements.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Facilitated recovery=style groups in outpatient setting.
- Worked as a Mental Health Liaison in the Phoenix, Glendale and Tempe mental health courts.
- Coordinated with probation officers to effectively monitor compliance with court-ordered conditions.
Education
No Degree - Psychology
Rio Salado College
TempeGED -
Rio Salado
Tempe2012
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Emotional awareness
- Written and verbal communication
- Active Listening
- Attention to Detail
- Teamwork and Collaboration
- Excellent Customer Service
- Positive Attitude
- Conflict Resolution
Certification
- Forensic Peer Support Certification
- Life Support Certification
- Peer Support Certification
- CPR/AED Certification
- First Aid Certification
Level 1 Finger Print Clearance
I am authorized to work in roles that involve vulnerable populations, including children, the elderly, and people with disabilities.
Timeline
SMI Case Manager
Copa Health
10.2021 - Current
Peer Navigator
Copa Health
02.2020 - 10.2021
Permanent Supportive Housing Navigator
Community Bridges Inc.
06.2019 - 12.2019
Home Health Caregiver
Premium Home Healthcare
06.2018 - Current
Intake Coordinator
Hope Lives- Vive La Esperanza
11.2016 - 06.2019
Forensic Recovery Support Specialist
Hope Lives- Vive La Esperanza
02.2015 - 11.2016
- Forensic Peer Support Certification
- Life Support Certification
- Peer Support Certification
- CPR/AED Certification
- First Aid Certification
No Degree - Psychology
Rio Salado College
GED -
Rio Salado