Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desteni Lemon

Edgewood,MD

Summary

Dynamic professional with a proven track record at Dunkin' Donuts Franchising, excelling in team supervision and conflict resolution. Skilled in training staff and maintaining food safety standards, I foster a collaborative environment that enhances customer satisfaction and operational efficiency. Committed to achieving results through effective communication and problem-solving.

Overview

10
10
years of professional experience

Work History

Crew Leader

Dunkin' Donuts Franchising
Edgewood, MD
09.2020 - Current
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new employees on customer service and operational procedures.
  • Monitored food safety practices to maintain a clean work environment.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Maintained equipment cleanliness and performed basic maintenance tasks.
  • Mentored newly hired crew members to prepare each for job roles.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Inspected cleanliness, organization and safety of job sites after every shift.

Daycare Assistant

Auntie's Family Daycare Center
Baltimore, Maryland
01.2023 - 11.2024
  • Supervised children's daily activities and ensured a safe environment.
  • Assisted in implementing educational programs and play-based learning experiences.
  • Maintained cleanliness and organization of play areas and learning materials.
  • Supported children with special needs through individualized attention and care.
  • Monitored children's behavior and provided guidance to promote positive interactions.
  • Facilitated group activities that encouraged teamwork and social skills development.
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Enforced rules to teach good manners and maintain safe environment.
  • Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.

Children's Party Host

Jumping Jamboree
Middle River, Maryland
01.2016 - 09.2020
  • Planned and organized engaging activities for children's parties.
  • Supervised party attendees to ensure safety and enjoyment.
  • Collaborated with parents to tailor events to specific themes and preferences.
  • Managed setup and cleanup of party areas, ensuring cleanliness and organization.
  • Trained new staff on event hosting procedures and child engagement techniques.
  • Developed creative games and entertainment strategies for diverse age groups.
  • Answered telephone to provide dining information and take reservations.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.

Education

High School Diploma -

Chesapeake High School
Essex, MD
07-2019

Skills

  • Team supervision
  • Customer service
  • Food safety practices
  • Equipment maintenance
  • Staff training
  • Conflict resolution
  • Problem solving
  • Team building
  • Verbal and written communication
  • Documentation and reporting
  • Child engagement
  • Teacher support and collaboration
  • Student and parent relations
  • Maintaining safe environments
  • One-on-one and small group instruction
  • Educational support

Timeline

Daycare Assistant

Auntie's Family Daycare Center
01.2023 - 11.2024

Crew Leader

Dunkin' Donuts Franchising
09.2020 - Current

Children's Party Host

Jumping Jamboree
01.2016 - 09.2020

High School Diploma -

Chesapeake High School

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