DESTENY CRUZ
Staten Island
Summary
Oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction.
Overview
21
21
years of professional experience
Work History
Operation Manager
Amazon Logistics
09.2020 - 09.2025
- Managing the operations of a large team, overseeing daily activities and long-term projects. Establish operational policies, procedures, standards, and objectives in alignment with organizational goals. Utilize problem solving skills to anticipate potential risks or obstacles within the organization. Create reports to track performance metrics against established targets.
- Prepare staff work schedules and assigned specific duties.
- Monitor driver performance through daily reports, logs, and inspections; take corrective action as needed.
- Manage a fleet of over 60 vehicles, ensuring all maintenance is up to date and scheduling repairs when needed.
- Conduct regular safety meetings with drivers emphasizing safe driving practices, compliance with traffic regulations, and preventive maintenance protocols.
- Conduct regular training sessions with new hires to ensure they had the necessary knowledge and skills required for successful dispatch operations.
- Create detailed reports on all dispatched jobs, which includes information such as arrival times and completion times.
- Ensure timely completion of all assigned tasks by setting realistic deadlines and monitoring progress against them.
Recreational Counselor
YAI - Young Adult Institute
08.2010 - 05.2020
- Supervised large groups of young adults during field trips away from the facility's main location. Provided support with communication among the patients
- Lead team building activities that encouraged collaboration, communication and trust between participants.
Pharmacy Technician
Walmart
09.2004 - 08.2010
- Received, verified, priced and filled prescriptions
- Prepared medication for patients through mixing, counting pills and labeling bottles
- Obtained approval from the pharmacist and maintained patient profiles
- Maintained Quarterly inventory
Education
Queens Plaza College
Queens, NYSkills
- Operational excellence
- Organizational development
- Safety management
- Patience and empathy
- Work ethic and integrity
- Customer service
Timeline
Operation Manager
Amazon Logistics
09.2020 - 09.2025
Recreational Counselor
YAI - Young Adult Institute
08.2010 - 05.2020
Pharmacy Technician
Walmart
09.2004 - 08.2010
Queens Plaza College