Desteny Gonzalez
Johnson City
Summary
Detail-oriented and resourceful professional with a strong foundation in claims investigation, compliance analysis, customer verification, and documentation handling. Experienced in analyzing sensitive financial and personal data, resolving fraud claims, and coordinating secure service delivery. Adept at maintaining data integrity, meeting operational targets, and navigating cross-functional workflows. Eager to contribute strong analytical, organizational, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst
Advanced Call Center Technologies
Boones Creek
08.2024 - 09.2025
- Identify and escalate suspicious activity that may indicate financial crimes, working with internal risk and compliance procedures
- Operate effectively in a risk-sensitive environment, independently analyzing high volume claims while meeting accuracy and productivity targets
- Maintain detailed case logs in Excel, tracking decisions, rationale and time spent per claim to ensure audit readiness and clear documentation.
- Collaborate with team members via Skype, Webex and Matter most to communicate updates, share best practices and adapt to evolving regulatory procedures.
- Work independently in a hybrid environment, meeting departmental deadlines while handling multiple cases simultaneously with a high level of accuracy and confidentiality.
Roadside Assistance Dispatcher
Roadside Towing
Remote
02.2022 - 05.2023
- Responded to inbound and outbound calls from stranded motorists, assessed situations and coordinated services for jump starts, tire changes, fuel deliveries, lockouts and towing.
- Explained roadside assistance benefits to customers and ensured they received appropriate support.
- Dispatched technicians and tracked service progress, keeping customers informed and prioritizing safety.
- Met or exceeded department sales and performance goals in a high-volume call center by providing timely, courteous assistance and following established procedures.
Air Export Agent
LAX Airport
Los Angeles
03.2019 - 12.2021
- Served as the liaison between domestic and overseas buyers and sellers, ensuring effective communication and timely shipment of goods.
- Utilized cargo-management software to prepare export documentation, coordinate freight movement and comply with international regulations.
- Reviewed and processed bills of lading and air waybills, maintaining 100 % accuracy in classification and valuation of shipments.
- Provided proactive customer service by updating clients on shipment status and escalating complex issues to management as needed.
- Achieved consistent on-time customs clearance by coordinating with carriers, brokers and port authorities.
Education
Highschool - High school diploma or GED
Lynwood High School
Lynwood, CA06.2017
Skills
- Documentation review and analysis
- Bilingual communication
- Computer proficiency
- Data entry and management
- Customer service excellence
- Logistics coordination
- Workflow optimization
- Microsoft Excel and Outlook
- Dispatching and scheduling
- Claims and data analysis
Certification
Driver's License
Languages
- Spanish, Intermediate
- English, Fluent
Timeline
Data Analyst
Advanced Call Center Technologies
08.2024 - 09.2025
Roadside Assistance Dispatcher
Roadside Towing
02.2022 - 05.2023
Air Export Agent
LAX Airport
03.2019 - 12.2021
Highschool - High school diploma or GED
Lynwood High School
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