Desteny Gonzalez

• Greeted and assisted visitors, ensuring positive first impressions for clients and guests.
• Managed multi-line phone system, efficiently directing calls to appropriate departments.
• Scheduled appointments and meetings, optimizing office calendar for daily operations.
• Maintained cleanliness and organization of reception area, enhancing overall office environment.
• Processed incoming mail and packages, ensuring timely distribution to staff members.
• Collaborated with team members to streamline front desk procedures, increasing operational efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Handled a significant volume of incoming phone calls to maintain customer service standards.

• Handled incoming calls efficiently, addressing customer concerns promptly.
• Assisted customers with inquiries, providing accurate information and guidance.
• Monitored call metrics to identify areas for personal improvement and growth.
• Participated in training sessions to enhance product knowledge and skills.
• Utilized call scripts and guidelines to deliver consistent customer experiences.
• Adapted to changing workflows and procedures, maintaining service quality.