Desteny Orozco
San Antonio,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Second Unit Director
Greatest Gifts Daycare
San Antonio, TX
02.2023 - Current
- Provided nurturing and appropriate environment for children of various ages.
- Conducted interviews, recruited, trained and evaluated personnel.
- Hired, mentored and monitored qualified childcare staff.
- Oversaw daily activities and programs to educate and socialize participants.
- Managed school's social media accounts to promote positive image to area families.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Maintained accurate records of attendance, assessments and other relevant documents.
- Maintained positive relationships with families by addressing their concerns promptly.
- Trained, managed and motivated employees to promote professional skill development.
- Reviewed licensing regulations regularly to maintain compliance standards.
- Collaborated with other professionals including teachers, social workers and nutritionists to coordinate services for children in need.
- Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Monitored compliance with state, federal and company regulations, standards and requirements.
Customer Service Representative
Goldman Sachs International
San Antonio, TX
04.2021 - 01.2022
- Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Tracked changes in customer profiles, account activity, or risk levels that may indicate fraudulent intent or activities.
- Opened investigations into issues brought up by individuals in community.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Interacted with external vendors such as payment processors or credit bureaus when necessary to gather additional information about a case.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Identified patterns of suspicious behavior through data analysis and reporting.
Toddler Teacher
Greatest Gifts Daycare
San Antonio, TX
06.2017 - 01.2021
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Developed and enforced positive strategies to encourage good behavior.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Engaged parents in meaningful conversations about their child's growth and development.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Introduced learning activities and imaginative play to teach children to explore.
- Ensured compliance with state regulations pertaining to health care policies such as immunization requirements.
- Participated in professional development workshops related to early childhood education best practices.
- Administered first aid and medication in accordance with health and safety regulations.
- Assessed toddlers' development levels on a regular basis using observation methods such as anecdotal records or checklists.
- Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Assisted in potty training young children when needed.
Preschool Teacher
Ms. Annies Daycare And Learning Center
San Antonio, TX
08.2016 - 05.2017
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Provided individual attention to each student as needed during class time.
- Adapted instructional methods based on individual student needs.
- Assisted in providing a safe and secure environment for children.
- Facilitated group play activities that encouraged collaboration among students.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Established indoor and outdoor safe play environments for preschool age children.
Education
Some College (No Degree) - Business Administration
Alamo Colleges
San Antonio, TXSkills
- Effective communication
- Employee training
- Time management
- Team building
- Child development expertise
- Safety regulations compliance
- Administrative functions
- Problem-solving abilities
Certification
- Directors License
- First Aid Certification
- CPR Certification
Timeline
Second Unit Director
Greatest Gifts Daycare
02.2023 - Current
Customer Service Representative
Goldman Sachs International
04.2021 - 01.2022
Toddler Teacher
Greatest Gifts Daycare
06.2017 - 01.2021
Preschool Teacher
Ms. Annies Daycare And Learning Center
08.2016 - 05.2017
- Directors License
- First Aid Certification
- CPR Certification
Some College (No Degree) - Business Administration
Alamo Colleges