DESTENY WILKS

• Provides information about hospital services, including where to find necessary amenities within the facility.

• Provides routine family communication updates upon arrival, explains process, helps facilitate patient flow and throughput, provides updates, and addresses non-clinical requests to support patient and family comfort and anxieties.

• Collaborates with appropriate department leadership to share recognition and ensure complaints are investigated, effectively resolved, and follows up with the patients.

• Maintained accurate records of all sales activities using CRM software systems.
• Generated weekly reports on sales performance against targets for upper management review.
• Developed pricing strategies tailored to individual clients based on their unique needs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.

• Identified insurance payer sources and verified insurance coverage
• Collected copayments and deductibles in alignment with insurance coverage
• Reminded patients of appointments in advance and as needed as defined by department workflows
• Provided patients with required paperwork and verified information for records

• Greeted and welcomed guests approaching front desk in accordance with standard operations
• Established and maintained attentive, friendly, and courteous hospitality at front desk
• Escorted patients to pre-operations

• Greeted customers and provided exceptional customer service.
• Processed transactions using a point-of-sale system.
• Built relationships with customers to encourage repeat business.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.