Destin Brown
Annapolis,MD
Summary
Results-driven Patient Service Associate skilled in time management and team collaboration. Known for creating positive patient experiences while effectively handling inquiries and coordinating services. Ready to leverage expertise to support healthcare delivery and improve patient care.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Patient Service Associate
Luminis Health
Annapolis, Mx
02.2024 - Current
- Greeted patients warmly upon arrival and ensured a positive first impression.
- Scheduled patient appointments efficiently using electronic health record systems.
- Collected patient information and verified insurance details accurately.
- Assisted patients with inquiries about services and procedures clearly.
- Coordinated communication between patients and healthcare providers effectively.
- Handled patient phone calls promptly, addressing concerns with empathy.
Maintenance Technician
Harbour Gates
Annapolis, MD
04.2023 - 02.2024
- Performed routine inspections on all facility equipment and systems.
- Troubleshot mechanical issues to ensure operational efficiency.
- Collaborated with team members to complete maintenance projects efficiently.
- Maintained accurate records of maintenance tasks and repairs performed.
- Assisted in developing safety protocols for maintenance operations.
- Responded promptly to emergency repair requests from staff members.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Amazon Safety Association
Amazon
Hanover, Maryland
08.2021 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Cleaner/Floor Associate
Melwood
Annapolis, Maryland
03.2019 - 10.2022
- Operated cleaning equipment, including floor buffers and vacuums, efficiently and safely.
- Maintained inventory of cleaning supplies and reported shortages to management promptly.
- Cleaned and sanitized workspaces to ensure a healthy environment for employees.
- Collaborated with team members to uphold cleanliness standards across multiple facilities.
- Followed safety protocols while handling chemicals and operating cleaning machinery effectively.
- Conducted routine inspections of premises for cleanliness and addressed issues proactively.
- Assisted in training new staff on proper cleaning techniques and equipment usage.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Managed waste disposal processes in accordance with environmental regulations consistently.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Driver/Associate
FMB Laundry
Baltimore, Maryland
06.2018 - 10.2021
- Delivered laundry services to customers efficiently and on schedule.
- Maintained vehicle cleanliness and operational readiness daily.
- Communicated effectively with dispatch to coordinate delivery routes.
- Adhered to safety protocols during driving and loading activities.
- Monitored inventory levels of laundry supplies in the vehicle.
- Provided exceptional customer service during deliveries and pickups.
- Reported vehicle maintenance needs promptly to management.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
Education
Annapolis High School
Annapolis, MarylandSkills
- Electronic health records
- Patient data management
- Driving
- Cleaning
- On Time deliveries
- Safe driving
- Time management
- Problem solving
- Attention to detail
- Task prioritization
- Professionalism and etiquette
- Healthcare
- Patient needs assessment and referral
- Health Care Regulations
- Professionalism
- Problem-solving aptitude
- Customer service
- Team collaboration
Timeline
Patient Service Associate
Luminis Health
02.2024 - Current
Maintenance Technician
Harbour Gates
04.2023 - 02.2024
Amazon Safety Association
Amazon
08.2021 - 10.2023
Cleaner/Floor Associate
Melwood
03.2019 - 10.2022
Driver/Associate
FMB Laundry
06.2018 - 10.2021
Annapolis High School