Destin Newman

Performed routine nursing assistant duties, maintaining a clean and safe environment for patients.

• Educated patients on proper self-care techniques, encouraging independence and improved health outcomes.
• Assisted in wound care procedures, ensuring proper infection control measures were followed for optimal healing results.
• Streamlined nurse workflow by anticipating needs and proactively completing tasks such as room setup or equipment preparation.
• Supported the needs of 20+ residents under long-term care.

• Engaged in comprehensive management training under the direction of a Licensed Nursing Home Administrator, acquiring advanced expertise in strategic operations, financial stewardship, and regulatory compliance.
• Supported the preparation and execution of regulatory audits and OIG surveys, ensuring adherence to state and federal regulations, mitigating risk, and improving overall quality metrics.
• Developed and executed policies and procedures to enhance operational efficiency.
• Applied scholarly research and advanced management frameworks to refine administrative practices.
• Collaborated with the Admissions Director and Business Office Manager to increase admissions.
• Developed and implemented a facility-wide Life Safety Code Emergency Preparedness Plan.

• Compiled with all state and federal guidelines to assure the safety, respect, and dignity of the residents.
• Applied care plans and electronic medical records (EMRs) to deliver safe, accurate, and efficient care.
• Monitored residents’ health and well-being, promptly identifying and reporting any changes in acuity.
• Delivered direct, compassionate care to 15-20 long-term care residents within a 128-bed facility.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Communicated effectively with patients and family members, offering reassurance and addressing concerns.
• Assisted 20+ residents with mobility, hygiene, and personal care while ensuring comfort and safety.
• Supported patient mobility by safely transferring and repositioning to prevent pressure sores.
• Helped coordinate patient transport for medical appointments and therapy sessions.

• Facilitated seamless onboarding experiences for new hires, ensuring all documentation, compliance, and training requirements were completed ahead of schedule.
• Designed and implemented onboarding programs that increased new hire retention.
• Conducted engaging orientation sessions that introduced company culture, policies, and systems, improving new employee engagement and time-to-productivity.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.