Destin Sanchez
Keyport,NJ
Summary
To obtain a stable career where I can develop my skills and knowledge to contribute better service when on duty for my agency and Country. I am an attentive Transportation Security Officer with more than 3 1/2 years in security and related positions. Adhere closely to procedures to deliver accurate and efficient safety assessments. And familiar with the use of IT and Network Assessments and electronic devices.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transportation Sercurity Administration (TSA)
EWR Newark Liberty International Airport, New Jersey
02.2023 - Current
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Documented incidents involving passengers in accordance with agency protocols.
- Maintained knowledge of current aviation security standards and best practices.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Communicated effectively with team members while performing duties under pressure.
- Upheld strong customer service standards while completing screenings.
- Provided security and protection to travelers across all transportation sectors.
- Guarded restricted areas to prevent unauthorized entry.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Casino Security Officer
IPRM
Ponce , Puerto Rico
02.2020 - 08.2022
- Monitored cash transactions and ensured that all gaming regulations were followed at all times.
- Conducted regular surveillance of casino floor, monitored security cameras and identified suspicious behavior.
- Maintained a visible presence on the casino floor to deter any potential criminal activity.
- Patrolled assigned areas of the casino to ensure safety and security of guests, employees, and property.
- Responded quickly to emergency situations such as fights or medical emergencies.
- Investigated incidents reported by guests or staff members and documented findings in reports.
- Provided assistance with crowd control during special events or promotions held at the casino.
- Assisted with investigations conducted by law enforcement agencies regarding criminal activities occurring within the casino premises.
- Enforced house rules and regulations while responding to customer complaints in a professional manner.
- Interacted with guests in order to provide exceptional customer service experience.
- Utilized radio communication systems for effective communication between other security personnel and departments.
- Inspected employee bags before entering restricted areas of the casino.
- Performed regular checks throughout the facility for signs of theft or vandalism.
- Escorted high-value patrons through the casino when requested by management.
- Observed gaming tables for possible cheating schemes or unauthorized game play.
- Issued warnings for minor infractions such as smoking inside non-smoking areas.
- Assisted with training new security officers on duties related to their job positions.
- Wrote reports of daily activities, equipment or property damage and presence of unauthorized persons.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
IT Technician/Assistant
IT Information Technology Servicies, Centros Sor Isolina Ferre
Centros sor Isolina Ferre, Ponce, Puerto Rico
01.2017 - 09.2018
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Participated in team meetings to discuss project status updates.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Provided recommendations on hardware purchases based on customer requirements.
- Provided training sessions for end users on how to use various software programs.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
Associates degree - IT: Network & Information Systems
Centros Sor Isolina Ferre
09-2018
TSA Associates Degree - Homeland Security
DMACC
Skills
- Cooperate in group labor and service to clients
- Establish maintenance for a methodized environment
- Perform critical analysis and obtain logical solutions in group projects
- Perform, clean, and perform maintenance and repairs with office equipment
- Perform tasks of Technician of electronic devices and equipment
- Perform Diagnosis and repair of software within computers and other office equipment
- General knowledge and use of various Operating systems (Microsoft, IOS, Linux)
- Perform socialized interaction and customer amelioration, with supervisors, managers, and shareholders
- Perform necessary task with power tools and construction in order to build networks for corporate buildings
- Security Station Background
- Radio Communication
- De-Escalation Techniques
- Emergency Preparedness
- Customer Relations Skills
- Surveillance Monitoring
- Behavioral Analysis
- Integrity and Honesty
- Report Development
- Protocol Implementation
- Stress Tolerance
- Crisis Response
- Policy Enforcement
- Incident Reporting
- Customer Service and Assistance
- Team Development
- Threat Assessment
- Passport Checks
- Procedure Implementation
References
- Francisco Maldonado, IT Coordinador/Manager CSIF, (787)-219-2354
- Damian Acevedo, IT Specialist/Supervisior CSIF, (787)-698-9873
- James Wallace, Lead Transportation Security Officer LTSO TSA, (201)-993-6707
- Omar Gallego, Supervisor Transportation Security Officer STSO TSA, (718)-812-6627, (908)-455-4853, Government phone
Languages
English
First Language
Spanish
Proficient (C2)
C2
Alt Email
Destin.sanchez@tsa.dhs.gov
Timeline
Transportation Security Officer
Transportation Sercurity Administration (TSA)
02.2023 - Current
Casino Security Officer
IPRM
02.2020 - 08.2022
IT Technician/Assistant
IT Information Technology Servicies, Centros Sor Isolina Ferre
01.2017 - 09.2018
Associates degree - IT: Network & Information Systems
Centros Sor Isolina Ferre
TSA Associates Degree - Homeland Security
DMACC
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