Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destin Sine-Garza

Reno,NV

Summary

Enthusiastic and reliable service/hospitality professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Baja Cafe On Campbell
04.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with multiple POS systems to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers as well as created new relationships with first time guests.
  • Performed opening and closing duties, ensuring the dining area was prepared for a smooth work day.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately and efficiently.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales by using upselling techniques and thorough knowledge of menu items and daily specials.

Bartender

IBTS Bar
12.2022 - 12.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication as well as to prevent underage drinking.
  • Reduced wait times for drinks by efficiently managing the bar area, prioritizing orders, and executing cocktail recipes efficiently.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on guest preferences.
  • Followed strict recipes and drink measurements to minimize product waste.

Restaurant General Manager

Baja Cafe
06.2016 - 10.2021
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and service recommendations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations, sales goals and created positive working environment for all staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented new employee onboarding processes, providing training that promoted retention and a strong understanding of company culture and goals.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations as well as company policies.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Reviewed pricing through vendors and ordered food ingredients, kitchen appliances, and supplies.
  • Launched new menu items and daily specials to keep the options fresh and appealing, resulting in increased sales and guest retention.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

No Degree - Animal Sciences And Agricultural Education

University of Arizona
Tucson, AZ

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Memory retention
  • Safe Food Handling
  • High-volume dining
  • Service prioritization
  • Food safety understanding
  • Order Accuracy
  • Food safety practices
  • Suggestive Selling
  • Point of sale operation
  • Order Management
  • Allergy awareness
  • Beverage Preparation
  • Ordering Procedures
  • Menu presentation

Certification

Title 4 Liquor Training


Title 4 Liquor Management Training

Timeline

Server

Baja Cafe On Campbell
04.2023 - 05.2024

Bartender

IBTS Bar
12.2022 - 12.2023

Restaurant General Manager

Baja Cafe
06.2016 - 10.2021

No Degree - Animal Sciences And Agricultural Education

University of Arizona

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Destin Sine-Garza