Alexis Colon
Clermont,FL
Summary
Dynamic and results-oriented retail professional with a proven track record in leading and motivating teams to consistently deliver exceptional customer service. Expertise in end-to-end store operations, with a strong focus on identifying and implementing improvements that enhance overall efficiency. Recognized for a robust work ethic, adaptability, and outstanding interpersonal skills, thriving in both independent and collaborative environments. As a reliable Key Holder, dedicated to fostering customer satisfaction and driving positive feedback while effectively planning, delegating, and following up on tasks to achieve organizational objectives.
Overview
9
9
years of professional experience
Work History
Team Lead Sales Associate
America's Best Contacts and Eyeglasses
03.2023 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Ride Attendant
Universal Studios
01.2025 - 07.2025
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Store Associate
Goodwill Industries
08.2022 - 03.2023
- Guided customers in choosing products to improve their shopping experience.
- Managed inventory and ensured shelves were consistently restocked.
- Managed cash transactions efficiently.
- Supported store operations by enhancing displays, driving sales, and maintaining policy compliance.
- Contributed to team success through involvement in employee training and community activities.
Team Shift Leader
Firehouse Subs
05.2016 - 08.2020
- Managed daily operations at Firehouse Subs, maintaining efficient workflow.
- Led by example to deliver outstanding customer service.
- Trained and mentored workers to enhance performance.
- Managed inventories ensuring compliance with health and safety regulations.
- Facilitated business success by driving team performance and surpassing sales objectives.
Education
Associate of Science - Nursing
Valencia state college
Orlando, FL01.2027
High school - N/a
Edgewater high school
Orlando, FL01.2020
Skills
- Leadership
- Customer Service
- Time Management
- Multitasking
- Troubleshooting
- Clerical Support
- Critical Thinking
BLS
Basic life support
Timeline
Ride Attendant
Universal Studios
01.2025 - 07.2025
Team Lead Sales Associate
America's Best Contacts and Eyeglasses
03.2023 - Current
Store Associate
Goodwill Industries
08.2022 - 03.2023
Team Shift Leader
Firehouse Subs
05.2016 - 08.2020
Associate of Science - Nursing
Valencia state college
High school - N/a
Edgewater high school
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