Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Destine Ezell

Destine Ezell

Nashville,TN

Summary

Professional healthcare coordinator with strong experience in patient care management, medical administration, and healthcare compliance. Proven ability to collaborate effectively with multidisciplinary teams, ensuring seamless care coordination and positive patient outcomes. Known for adaptability and strong problem-solving skills in fast-paced environments. Expertise in patient advocacy, EHR systems, and regulatory standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Artist Manager

Private
09.2024 - Current
  • Developed and executed comprehensive marketing strategies to increase artist visibility and engagement.
  • Cultivated relationships with industry professionals to enhance networking opportunities and collaboration potential.
  • Managed financial planning for projects, overseeing budgets and tracking expenses effectively.
  • Coordinated logistics for live performances, ensuring seamless execution and adherence to schedules.
  • Negotiated contracts with venues, promoters, and vendors to secure favorable terms for the artist.
  • Assisted client with establishing release timelines and flow of related marketing assets.
  • Streamlined communication between artists, agents, and producers for more efficient collaboration.
  • Assisted artist in enhancing their ability to connect with audiences on a deeper level.

Assisted Living Coordinator

Sunrise Senior Living
06.2023 - 09.2024
  • Partners with leadership team to ensure community is in compliance with OSHA & HIPAA requirements
  • Led staff training programs to improve service delivery and compliance with regulatory standards.
  • Managed resident assessments, ensuring accurate documentation of needs and preferences.
  • Fostered relationships with families to facilitate communication regarding resident care and concerns.
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Coordinated care plans to enhance individual resident well-being and satisfaction.
  • Ensured compliance with federal, state, and local regulations pertaining to assisted living facilities while maintaining a focus on resident-centered care approaches at all times.
  • Conducted thorough assessments of prospective residents to determine their suitability for the community and level of care required.
  • Scheduled all assignments and managed requests for time off.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Unit Manager

Benchmark Behavioral Health Systems
06.2022 - 06.2023
  • Led operational teams to enhance patient care quality and ensure compliance with regulatory standards.
  • Verify medical records are legible, complete and correctly labeled
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
  • Redirect maladaptive communication and behaviors by providing alternative options
  • Complete Q15/Q5 and give extra supervision to those on self harm, suicide, assault or SAO
  • Oversaw resident care to promote quality physical, mental and psychological treatment.
  • Direct Psycho-Ed groups to develop self awareness, open communication and problem-solving skills
  • Implement trauma based therapy to provide a therapeutic environment for troubled teen boys 13-17
  • Managed crisis intervention protocols, ensuring safety and effective response strategies during critical incidents.

Child Caregiver

Family Member
08.2021 - 05.2022
  • Provided safe transportation to and from doctor’s appointments
  • Supervised daily activities and ensured safety of children in home environment.
  • Developed engaging educational activities to promote cognitive and social skills.
  • Regulated children schedules to balance rest, learning and play.
  • Communicated with the parent about daily activities and any concerning behaviors.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Maintained cleanliness and organization of play areas to promote a safe environment.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Non paid position

Registered Behavior Technician

The Olive Branch
12.2020 - 08.2021
  • Reviewed behavior plans and other instructional materials developed by behavior analysts
  • Implemented individualized treatment plans to improve patient behavior and skill acquisition.
  • Conducted direct one-on-one therapy sessions, reinforcing positive behaviors through applied behavior analysis techniques.
  • Collaborated with interdisciplinary teams to develop and adjust therapeutic strategies based on patient progress.
  • Trained new staff on behavioral intervention protocols and data collection methods for effective service delivery.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.

Director of Operations

CHICK-FIL-A
09.2015 - 10.2020
  • Processed weekly/bi-weekly payroll
  • Oversaw daily operations to ensure seamless service delivery and customer satisfaction.
  • Implemented and created training programs to enhance team performance and operational efficiency.
  • Led cross-functional teams in executing strategic initiatives aligned with corporate goals.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed inventory systems to optimize supply chain processes and minimize waste.
  • Managed schedules of team of more than 30 personnel to keep shifts properly staffed
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Assistant General Manager/Corporate Chef Assistant

Taco John's
07.2017 - 10.2019
  • Inputted daily/weekly expense reports
  • Created and corrected cost sheets
  • Developed new menu items and optimized existing ones
  • Processed weekly/bi-weekly payroll and corrected time punches
  • Drafted and inputted menu descriptions for the mobile platform
  • Demonstrated portions and procedures in online instructional videos and menu assembly
  • Assisted the Chef, Quality Assurance, Research and Development and Training departments in the corporate office
  • Analyzed customer feedback to refine menu offerings and improve overall dining experience.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Led team training initiatives to enhance service quality and operational efficiency.

Education

Bachelor of Science - Nursing

Eagle Gate College
Layton, UT
08-2028

Skills

  • Medical Scheduling
  • Interpersonal communication
  • Crisis Management & Intervention
  • Patient Observation
  • Personalized health care services
  • Leadership & Training
  • Data Collection
  • Recruiting
  • Creative direction
  • Attention to detail

Certification

  • CPR Certification
  • BLS Certification


Timeline

Artist Manager

Private
09.2024 - Current

Assisted Living Coordinator

Sunrise Senior Living
06.2023 - 09.2024

Unit Manager

Benchmark Behavioral Health Systems
06.2022 - 06.2023

Child Caregiver

Family Member
08.2021 - 05.2022

Registered Behavior Technician

The Olive Branch
12.2020 - 08.2021

Assistant General Manager/Corporate Chef Assistant

Taco John's
07.2017 - 10.2019

Director of Operations

CHICK-FIL-A
09.2015 - 10.2020

Bachelor of Science - Nursing

Eagle Gate College

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