DESTINE JONES
Rockledge
Summary
IT and Identity Access Management professional with over three years of experience supporting secure, mission-critical systems within healthcare, aerospace, and education environments. Recently completed a Master of Business Administration in Management Information Systems. Demonstrated expertise in user provisioning, access control, Linux and Windows administration, system security, vulnerability management, documentation, and compliance-driven operations.
Overview
4
4
years of professional experience
Work History
IT Technician
Atlantis
2025.01 - 2025.07
- Provided technical support for staff by diagnosing and resolving hardware, software, and access-related issues
- Supported daily IT operations while ensuring compliance with organizational security policies and procedures
- Assisted with system maintenance, documentation updates, and incident resolution
- Worked closely with end users to ensure timely resolution of technical issues
Identity Access Management (IAM) Analyst
Parrish Medical Center
Titusville
2023.10 - 2024.10
- Coordinated user provisioning, modification, and deprovisioning across multiple enterprise IT systems
- Ensured access controls aligned with organizational security policies and compliance requirements
- Resolved access-related incidents and supported customer service requests
- Assisted with monitoring network and access security
- Identified and recommended improvements to IAM workflows and processes
- Maintained accurate records of access changes and approvals
Operational Build Specialist
Oasis Technology and Engineering
Kennedy Space Center
2021.07 - 2023.06
- Supported Launch Control System (LCS) operations as part of the Operations Build Team
- Maintained operational databases containing software configurations for multiple NASA missions
- Built, assembled, and tested Linux-based software packages for Firing Room operations
- Wrote and executed formal test cases for system validation
- Updated technical documentation, job instructions, and operational procedures
Security Engineer
Engineering, Research & Consulting
Kennedy Space Center
2021.07 - 2023.06
- Performed system administration for over 1,100 consoles within the Launch Control Center
- Installed, configured, and maintained Launch Control System software
- Executed security updates, virus scans, and vulnerability remediation using enterprise tools
- Monitored system health and resolved software and system anomalies
- Created detailed step-by-step documentation for recurring operational tasks
- Utilized Bash scripting to remotely access and manage systems
- Supported Launch Test Team operations and systems end users
Educational Technology Intern
Brevard County Public Schools
2021.01 - 2021.04
- Supported Windows administration and Active Directory functions
- Deployed and configured computers, UPS devices, and classroom technology
- Sanitized hard drives using DoD 5220.22-M standards for surplus disposal
- Assisted with PDQ Deployment and Inventory tools
- Supported campus cable television distribution systems
Education
Master of Business Administration (MBA) - Management Information Systems
Florida Atlantic University
Boca Raton, FLBachelor of Applied Science - Computer Information Systems (Cybersecurity)
Eastern Florida State College
Cocoa, FLSkills
- Identity and Access Management (IAM)
- User Provisioning and Deprovisioning
- Active Directory Administration
- Linux (RedHat 8)
- Windows Administration
- System Security and Compliance
- Vulnerability Management
- Incident Response and Troubleshooting
- Bash Shell Scripting
- Technical Documentation
- Policy and Procedure Adherence
Professional Development
Professional Sabbatical, 08/01/25, Present, Completed MBA degree requirements, Continued professional and technical skill development
Timeline
IT Technician
2025.01 - 2025.07
Identity Access Management (IAM) Analyst
Parrish Medical Center
2023.10 - 2024.10
Operational Build Specialist
Oasis Technology and Engineering
2021.07 - 2023.06
Security Engineer
Engineering, Research & Consulting
2021.07 - 2023.06
Educational Technology Intern
Brevard County Public Schools
2021.01 - 2021.04
Master of Business Administration (MBA) - Management Information Systems
Florida Atlantic University
Bachelor of Applied Science - Computer Information Systems (Cybersecurity)
Eastern Florida State College