Destine Wilkins
Baird,TX
Summary
Customer-focused professional with a background in healthcare insurance, administrative support, and client relations. Experienced in working in fast-paced environments, handling confidential information, and providing exceptional service over phone and in person. Known for staying calm under pressure, adapting quickly, and communicating with clarity and empathy. Ready to contribute to a team-driven, service-oriented workplace.
Overview
2026
2026
years of professional experience
Work History
Pre School Teacher
Aldersgate Weekday Children's Ministry
Abilene, TX
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Insurance Agent
Fred Loya Insurance
Abilene, TX
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Substitute Teacher
Baird ISD
Baird, TX
01.2024 - 05.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Front Desk Receptionist
La Quinta
Abilene, TX
08.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Blue Cross Blue Shield of Texas
Abilene, TX
03.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leasing Specialist
Seldin Company
Abilene, TX
06.2021 - 02.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Oversaw numerous lease agreements, ensuring timely renewals and addressing vacancies.
Education
Big Springs High School
Big Spring, TXAssociates of Science
Lone Star College
Houston, TXSkills
- Attention to Detail
- Time Management
- Multitasking
- Team Collaboration
- Conflict Resolution
- Compassionate
- Communication (written and verbal)
- Problem Solving
- Adaptability
- Professionalism
- Strong Work Ethic
Timeline
Substitute Teacher
Baird ISD
01.2024 - 05.2025
Front Desk Receptionist
La Quinta
08.2022 - 10.2023
Customer Service Representative
Blue Cross Blue Shield of Texas
03.2022 - 07.2022
Leasing Specialist
Seldin Company
06.2021 - 02.2022
Pre School Teacher
Aldersgate Weekday Children's Ministry
Insurance Agent
Fred Loya Insurance
Big Springs High School
Associates of Science
Lone Star College